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Windows 7: Windows 7 crashing several times a day

15 Nov 2009   #1
am7555

windows 7
 
 
Windows 7 crashing several times a day

Hi all,

I have a newly installed Windows 7 system, that keeps crashing on me. I never have done any crash dump checking so I do not know but by reading on the web I found few guides that lead me to this info.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\111509-20420-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c51000 PsLoadedModuleList = 0xfffff800`02e8ee50
Debug session time: Sun Nov 15 14:03:17.511 2009 (GMT-5)
System Uptime: 0 days 3:39:11.259
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000159f72, fffff8800accfcb0, 0}

Probably caused by : win32k.sys ( win32k+c9f72 )

Followup: MachineOwner
---------
can someone help me with this?
My system is as follows:

AMD Athlon II 2.8GHz Dual Core
ASUS M4A785TD-V EVO MOBO
4GB OCZ3G1333LV4GK RAM memory two sticks
ASUS EN9400GT 1GB Video Card

if any other info is needed please let me know. Thanks for any help.


My System SpecsSystem Spec
.
15 Nov 2009   #2
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Is this an upgrade install, or is it a clean install? Did you install any drivers yourself, or did you let Windows install everything? Did this start immediately, or did it start after you installed some applications?
My System SpecsSystem Spec
15 Nov 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by am7555 View Post
Hi all,

I have a newly installed Windows 7 system, that keeps crashing on me. I never have done any crash dump checking so I do not know but by reading on the web I found few guides that lead me to this info.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\111509-20420-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c51000 PsLoadedModuleList = 0xfffff800`02e8ee50
Debug session time: Sun Nov 15 14:03:17.511 2009 (GMT-5)
System Uptime: 0 days 3:39:11.259
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000159f72, fffff8800accfcb0, 0}

Probably caused by : win32k.sys ( win32k+c9f72 )

Followup: MachineOwner
---------
can someone help me with this?
My system is as follows:

AMD Athlon II 2.8GHz Dual Core
ASUS M4A785TD-V EVO MOBO
4GB OCZ3G1333LV4GK RAM memory two sticks
ASUS EN9400GT 1GB Video Card

if any other info is needed please let me know. Thanks for any help.
Hi and welcome

I applaud you for trying the dump file. There are several things to learn should you ever want to.; In the mean time can you go into the c:\windows\minidump, zip the dmp file (*.dmp) and upload it to us for debugging. We can do alot more date mining if we have the dump file.

Thanks

Ken J
My System SpecsSystem Spec
.

15 Nov 2009   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Bottom line, if this is an upgrade, start over and do a clean install. Do not give your key number until you are done and checked the OS for a few days.
My System SpecsSystem Spec
15 Nov 2009   #5
am7555

windows 7
 
 

It was a clean install on a brand new 320 SATA seagate drive. Windows installed nicely and no problems seemed to be present. I also, let windows do the install.

I used winrar instead of winzip hopefully that is ok. Thanks.


Attached Files
File Type: rar 111509-20420-01.rar (25.6 KB, 5 views)
My System SpecsSystem Spec
15 Nov 2009   #6
am7555

windows 7
 
 

Regarding to giving my key. yes. I did that. OOps. The excitement of having a brand new windows 7 professional got the best of my.
My System SpecsSystem Spec
16 Nov 2009   #7
am7555

windows 7
 
 

Hi Guys, I had yet again another crash. Here is the dump file. Please help.


Attached Files
File Type: rar 111609-20358-01.rar (20.1 KB, 7 views)
My System SpecsSystem Spec
Reply

 Windows 7 crashing several times a day




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