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Windows 7: black screen please help

10 Mar 2016   #11

windows 7 home premoninent oa

Hello Anak

I have already went through the advanced options, at this point the only way I can do anything to my computer is through either command prompt through startup options or using a bootable usb, I have ran the startup repair it says it has boot configuration corruption, kerparsky rescue disk said it couldn't scan because of database corruption, go into the task manger from command prompt shows explorer.exe doesn't show. Right now I'm real sure I have the zeroaccess virus the issue is finding the best application to tackle it because regular anti virus isn't built to tackle it and things that I found that are like the kerparsky tdsskiller I don't know how I can load it to use it tried to access through command prompts, but didn't work. As for me going to other forums the vast majority I went to for research purpose trying to narrow down whats wrong with my computer, now I have an idea I just still looking for way to fix it, I would really appreciate if I can keep you informed on whats going on and get your input.

The mcafee anti virus had since I got my computer, but isn't active, lately my avast been acting weird saying firewall been disactivated, as for lavasoft I have never installed or seen that on my computer before not sure if it was preprogrammed into my computer when I got it or if its a virus. Is there a way to unistall applications from command prompts? Is there a way I can get you the system spec info from a command prompt?

My System SpecsSystem Spec
11 Mar 2016   #12

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

I have already went through the advanced options,
Are you saying you already tried the "Last Known Good Configuration (advanced)" [LKGC] option when you were on the advanced boot options dialog box and LKGC did not work?

If that is the case lets see if we can repair the boot corruption, follow this tutorial: Bootrec.exe Tool - How to Use in Windows Recovery Environment; It states in the beginning that you need to reach startup repair by using a DVD, but since you can already do that by using the bootable USB, use the USB.

Let us know what happened after the attempt to restart, include any error or warning messages.

We will discuss the "other" anti-virus programs later, the main concern for now is getting your machine to boot.
My System SpecsSystem Spec
11 Mar 2016   #13

windows 7 home premoninent oa

I did the bootrec and I'm still locked out of my computer.
My System SpecsSystem Spec

14 Mar 2016   #14

windows 7 home premoninent oa

Hello Anak and ICIT2LOL I restored my computer to factorysettings, do you have advice for post repair what anti-virus to download and any other important applications so this doesn't happen again. Lastly thanks for the help of the many forums I traveled to this is probably the most responsive.
My System SpecsSystem Spec
14 Mar 2016   #15

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Nothing special honnybee if you are happy with Avast then stay with it though there are plenty of free ones you could use - of course some that I would not use myself. If you want to use another one just say and we can let you know what there is

Now I would be careful with updates if I were you there is a lot of nonsense gong on with Microsoft adamant that we should all go Windows 10.

Now if you do not want that then I suggest you run the batch file (the second one) from this to prevent an upgrade to 10 Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums I also run this on my desktop to get rid of a lot of the 10 related updates from Microsoft.

Make sure you set updates too to what is in my pic and do watch for update KB3035533 reappearing all the time - do not install it.

I also have this on my desktop - see pic to know what to use Ultimate Outsider - Software Downloads < only use the Control Panel

Attached Thumbnails
black screen please help-gwx-control.png  
Attached Images
black screen please help-update-settings.png 
My System SpecsSystem Spec
14 Mar 2016   #16

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Once I saw the bootrec failure I was going to suggest either a factory reset or a clean install, it is good to hear the factory reset took hold and you're back on the road again.

As mentioned by ICIT2 if your happy with Avast you can stay with it, do you have the free or paid version? Either way there are some settings that can help or hinder performance, we can point you in the right direction or you may want to check Avast's Forums

The registry setting is helpful if you don't want to upgrade to Windows10 and like ICIT2 I also have the GWX monitor installed.

I run mbam and superantispyware, as on-demand scanning and they're both the free versions, if you go to install just watch for any free trials or added programming like open-candy, a browser-helper object [BHO]. It's easy enough to revert to the free versions if you decide to try the premium versions.

An added real-time layer that I use is spyware-blaster and there is win-patrol.

Believe it or not, the best anti-malware protector out there is your own common sense don't be quick to click on anything, "If it seems too good to be true, then in all likelihood it is". This world doesn't offer something for nothing.
I have to watch when we buy something from our nieces and nephews for school promotions, our spam doubles every time, and I scan everything I download from the internet with mbam even if I know its from a "trusted" site, it may take a few extra seconds, but it can save days if your scanner finds something bad. You should be able to do that with avast, right-click on a file and see if you have a listing for "Scan with Avast" on your context menu.

8. Practice smart surfing and emailing. Phishing campaigns still exist, but hackers have become much cleverer than that Nigerian prince who needs your money. Hover over links to see the actual email address from which the email was sent. Is it really from the person or company claiming to send them? If you’re not sure, pay attention to awkward sentence construction and formatting. If something still seems fishy, do a quick search on the Internet for the subject line. Others may have been scammed and posted about it online.

Source: 10 ways to protect against hackers |

http://Answers to common security questions - Best Practices |

Note   Note
I am going to be busy this week with personal matters and I may not to be able to answer for some time.
My System SpecsSystem Spec
14 Mar 2016   #17

windows 7 home premoninent oa

I just made the recommend installations, so taking your guys advice in mind will that be enough to protect myself from the more serious infections out there. I'm also a bit worried with the time I was locked out of my computer important information was taken from my computer, I've read zeroaccess is used from remote users, is it possible that the individual accessed my email account reason I ask is usually when I shut down my computer I dont always logout my email. Am I being overly suspicious about this and how best can I protect my personal information.
My System SpecsSystem Spec

 black screen please help

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