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Windows 7: black screen with underscore on dell desktop

17 Apr 2016   #1

windows 7
black screen with underscore on dell desktop

I have a dell inspiron 580 Intel ® core ™ i5 CPU 650 3.20 GHz with windows 7 according to the sticker on the computer. I am not computer savvy at all so lay people terms would be greatly appreciated. I have been using google documents to study from and add stuff to for my national exam. Google docs kept freezing on me so I used task manager and ended some tasks hoping that would help it from freezing…it has been freezing for months on any browser I use and it really cuts into my study time so I thought ending tasks may help. After that, I got frustrated with the computer and instead of powering it down, I just turned it off via the power strip switch. The next day when I tried to start it, all I get is a black screen with an underscore. I cannot type in any commands nor do I have any option to start it in safe mode. I only have the options of F2 and F12 when I start the computer or press ctrl+alt+delete. I tried messing around with setting under f2 and f12 but nothing worked. I tried to load default setting from one of those menus but that didn’t work either. I tried pressing F5, F8, F12 at different times repeatedly upon computer startup to try to get an option for safe mode but that didn’t work. Please help me, I really need to get it fixed so I can continue studying. Thanks!

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 black screen with underscore on dell desktop

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