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When attempting to print, program freezes...
I work supporting a large healthcare company that has employees in the office and that work from home over VPN. Recently, a network printer they used at the office died and needed to be replaced. The printer was an older model HP that was replaced with a newer model HP. This printer is dedicated to several work From Home employees who need to print documents to the office for the purpose of them being mailed.
We have one end user, who at times can print intermittently. The times when it doesn't want to print, her process is as follows, she opens the document, selects print, the printer dialog box opens for selecting the printer she wants and she selects okay and it freezes. This printer is selected as her default printer.
What has been done so far is,
1. We've tried selecting a local default printer.
2. We've removed the driver and the device and reinstalled it.
3. We've repaired/removed/reinstalled Office.
4. We've rebuilt her profile on her computer.
5. Finally we have attempted replacing her computer as well with a fresh windows 7 image.
After each one of these tasks we've done, it works for a few print jobs, but then returns to doing exactly what is was doing before? We've ruled out everything that comes to mind and what I have researched so far. Can anyone tell me of something we might be missing???