When printing, print jobs are showing in the print queue as paused.

spbanzaca · 11 May 2016

I have an end user that is printing to a networked Xerox printer. When he prints, his print jobs automatically show in the print queue as "paused". This only happens on the Xerox. I had him try doing this with a networked HP in his area and it doesn't happen on that printer.

I have removed and reinstalled his driver and device. It appeared to be working then a few days later, it does the same thing. We've even had Xerox flash the printer and reset their printer software on the machine as well. From what I see, most of his print jobs are mostly from Outlook and/or Word. Any thoughts here?

ICIT2LOL · 15 May 2016

Hello mate now just where did you get the driver form for that printer?? I always use the manufacturers site the Windows feature is for me really not worth it. So what is the model of the Xerox??

spbanzaca · 16 May 2016

The driver is from the manufacturer's website. Don't ever get them from anywhere else. The model is a Xerox WorkCentre 5845.

ICIT2LOL · 16 May 2016

Hmm quite a list of downloads form that site and I am not sure which one it is and as amatter of curiosity have you updated any other firmware//

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spbanzaca · 17 May 2016

Firmware's don't get updated unless absolutely necessary. The firmware updates need to be tested before they run on the environment. The company has a version of firmware that they use and stick with. Not something I agree with, but we have come across updating firmware which has caused issues in the environment after upgrading.