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Windows 7: Windows 7 frozen

15 May 2016   #1
Crystal90605

Windows 7 home
 
 
Windows 7 frozen

So my grandmother has Windows 7 on her Dell laptop and it kept asking for Windows 10 upgrade so she clicked ok but now can't get into it we don't have a Windows 10 disk and Windows 7 already came in the machine so you don't have a disc for that either I can get into safe mode but then it's frozen and won't let me log in please help. The last picture is in safe mode but the entire screen is Frozen




Attached Thumbnails
Windows 7 frozen-14633482355961311799404.jpg   Windows 7 frozen-146334827763174940109.jpg   Windows 7 frozen-1463348293759468885600.jpg   Windows 7 frozen-1463348375201930389824.jpg  
My System SpecsSystem Spec
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15 May 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
I suppose first you should recover at least her personal files
You can use either of these linux tutorials
Lucid Puppy way to recover files from a non-bootable computer

Emergency Kit - save your files from a dead OS

You can get either iso files for either win-10 or the version of 7 you had if you can tell use exactly what that was 7 home premium 32 or 64 bit and the language you need

10 is downloadable here
https://www.microsoft.com/en-us/soft...load/techbench
https://www.microsoft.com/en-us/soft...load/windows10

7 is a little more trickier but you can do it yourself
Download Windows 7 and 8.1 ISO Images from Microsoft - gHacks Tech News
My System SpecsSystem Spec
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 Windows 7 frozen




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