Laptop Power Recharging Problem

Xenomorph · 08 Jun 2016

I have a Lenovo Yoga 12 Ultrabook Thinkpad running Windows 7 64-Bit, Pro, only a few months old. I purchased this for our office, no problems with recharging. Recently the client started taking the computer home, and now claims the computer will no longer recharge at home. Client has tried multiple outlets, but stands by what they said, that the computer will not recharge. But when the client brings the computer back to the office no problem, recharges just fine. Is it possible for something to be causing an issue at their home to interfere with the recharging process of this computer? Anything helps. Thank you.

Xenomorph
One alien at a time

bigmck · 08 Jun 2016

I would find that doubtful unless there was a problem with his home voltage. If lights are as bright as they should be, I would say he has been nipping on the cooking sherry. :)

Xenomorph · 08 Jun 2016

LOL. I think there maybe a little bit of that going on, or the user forgot they did not plug it in, and thought they had.

Xenomorph

bigmck · 08 Jun 2016

This is a different problem maybe, but here it is. == I have had my laptop plugged in for a while and it never charges. If you will shut it down, unplug it, take the take the battery off. Hold down the Power Button for ten seconds and let go. Put the battery back on, plug it in and Power On, it should start charging. == That is a bit different problem, because mine would not charge anywhere, but give it a try. Heck it might do something,

UsernameIssues · 09 Jun 2016

Xenomorph said:

...now claims the computer will no longer recharge at home....

See for yourself if it is charging. Ask the client to let you remote into the computer while it is at the client's home.

join.me (owned by LogMeIn) seems to be free - even for business use*.

https://www.join.me/pricing/

*Let me know if you find that it is not free for business use.