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Windows 7: Printer recognition problems

14 Jun 2016   #1
Mr Chips

Windows 7 Home
Printer recognition problems

I've got a Dell laptop and am trying to get either of two printers to connect. Both are recognised as scanners but the printer modules are not being recognised. The printers I am trying to use are a Brother DCP-197C
and an Epson Stylus Office BX525WD.

I'm running on Windows 7 Home Premium

Anyone know how to resolve this?

My System SpecsSystem Spec
14 Jun 2016   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Hi and welcome to the Forum
Have you got the original software discs that came with these printers? If no go to here for the Brother package;
Downloads | DCP-197C | United Kingdom | Brother
and here for the Epson:
Epson Stylus Office BX525WD : Drivers & Software
My System SpecsSystem Spec
14 Jun 2016   #3
Mr Chips

Windows 7 Home

Thanks for that. Got the Brother working - now to try the Epson
My System SpecsSystem Spec


 Printer recognition problems

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