'Use Small Icons' fails to remain that way across reboots

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  1. Posts : 13
    Windows 7 Ultimate x64
       #1

    'Use Small Icons' fails to remain that way across reboots/logins


    I desire the StartBar to remain at a small/thin size and have only the time displayed, not the stacked double-height date/time.

    At StartMenu --> ControlPanel --> TaskBar and Start Menu, I select the check box for 'Use small icons', I select Apply and OK. The Start Bar dutifully shrinks to the correct size and the data/time simplifies down to just displaying the time. But only during this booted/login session.

    However, this fails to remain this way across log-outs and reboots.

    So, just previous to this...I'd recently shipped my Dell Alienware M18xR1 back to Dell for maintenance (they replaced the dying NVidia graphics cards). In the process, as they told me they would, they reinstalled the OS from scratch, and did all the default Windows updates. I'd previously saved all my data. I've gotten my laptop back, have been tailoring it, configuring the OS, reinstalling my apps and restoring my data. When I first got the laptop back, and during my initial tailoring, it was not doing this behavior. But, somehow, somewhere along the way that part of Windows 7 has seemingly gotten corrupted.

    I'd really like help in getting this resolved. Insights are most welcome!

    Thank you.

    R,
    -Joe Wulf
    Last edited by JoeWulf; 02 Jul 2016 at 07:59. Reason: Clarify
      My Computer


  2. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #2

    I've done Google searches and forum searches here without finding an answer.
      My Computer


  3. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Here are three JPGs showing the problem. Happens to me every time I log out and/or reboot.
    Picture 01 shows the Start Bar as being too big (i.e. stacked double-height).
    Picture 02 shows the corrected state of the start bar, after being manually set every time.
    Picture 03 shows the correct state exists (before correcting it every time) of 'use small icons'.

    All I do, every time I log it, is call up the control panel --> TaskBar and Start Menu --> Then unset and reset the 'use small icons', click Apply and it goes to the correct behavior.

    It just fails to stay that way across logouts and reboots. It reverts to the broken state every time.

    Thank you.
    Attached Thumbnails Attached Thumbnails 'Use Small Icons' fails to remain that way across reboots-01_screenproblem.jpg   'Use Small Icons' fails to remain that way across reboots-02_usesmalliconsstate.jpg   'Use Small Icons' fails to remain that way across reboots-03_howitissupposedtolook.jpg  
    Last edited by JoeWulf; 02 Jul 2016 at 07:57. Reason: Clarity
      My Computer


  4. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Is this something that is fixable?

    How do I troubleshoot this further?
      My Computer


  5. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I'm looking for troubleshooting assistance, suggestions, or even web-sites that address this.

    Thank you.
      My Computer


  6. Posts : 1,167
    W10 32 bit, XUbuntu 18.xx 64 bit
       #6

    It sounds like your system may not be activated correctly but I could be wrong. Here is how to check

    How can I tell if my copy of Windows 7 is activated properly? - Common Computer Questions
      My Computer


  7. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    Hi Joe,
    This is going to sound stupid and totally wrong.
    BUT
    In your 2nd screenshot, at the very top i see EPSON, your printer i assume.
    Now in my experience, (it C**** up my Mrs's) THEY (Epson) enjoy reconfiguring the desktop and context menu settings.

    Try uninstalling it, see if that makes any difference.
    If it works then reinstall your printer software USING the customised settings option.

    Just to make sure Dell didn't muck things up can you run this tool
    http://go.microsoft.com/fwlink/?LinkID=52012
    copy/paste the results.

    Roy
    Last edited by torchwood; 02 Jul 2016 at 18:43.
      My Computer


  8. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #8

    @Groze... yep, mine is fully and legally licensed (as verified by following the instructions on the link you provided).

    @torchwood, thank you... I'll take a look at that tomorrow---just don't have the cycles to spare tonight.
    Thank you!
      My Computer


  9. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #9

    @torchwood, thank you for the information, much appreciated.

    I'm going to defer the uninstall of the Epson drivers until I have to. I'm willing to, but as a last-resort.

    I downloaded and ran the MS Diag tool you suggested. It provided a bunch of info (below) but no offers to fix anything. Nor were there any indications of not being licensed and legal.

    Here's what is gave me:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CBG4J-8C6R2-TCVBD
    Windows Product Key Hash: 6PX60gjAL/BLWe2bhoeSejdXJaw=
    Windows Product ID: 00426-OEM-8992662-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {F1211960-643B-4D17-A38A-05CF01B4FDC5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160516-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1211960-643B-4D17-A38A-05CF01B4FDC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TCVBD</PKey><PID>00426-OEM-8992662-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1955165029-3834674166-18951504</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M18xR1</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="7"/><Date>20111129000000.000000+000</Date></BIOS><HWID>551D3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600008-02-1033-7601.0000-1602016
    Installation ID: 006962732632668870865373508550546155397230321205568522
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: TCVBD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2016/07/05 17:32:14
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:11:2016 20:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAQABAAAABAABAAEA1gQ+FCpy2FzstiaJWIKOcHKKvkF2bS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALWARE        ALIENWRE
      FACP            ALWARE        ALIENWRE
      HPET            ALWARE        ALIENWRE
      BOOT            ALWARE        ALIENWRE
      MCFG            ALWARE        ALIENWRE
      SLIC            ALWARE        ALIENWRE
      OSFR            ALWARE        ALIENWRE
      ASF!            ALWARE        ALIENWRE
      SSDT            INSYDE        INSYDE  
      ASPT            ALWARE        ALIENWRE
      SSDT            INSYDE        INSYDE  
      SSDT            INSYDE        INSYDE  
      DMAR            ALWARE        ALIENWRE
      SSDT            INSYDE        INSYDE  
      WDTT            ALWARE        ALIENWRE
    Last edited by derekimo; 07 Jul 2016 at 23:11. Reason: Code box
      My Computer


  10. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #10

    So the removal of my epson software and drivers, and multiple subsequent reboots, did not change this behavior.
    Upon reinstallation, no option was evident to me that would affect the state of the 'use small icons' on the start bar.

    I'm back to square one with this problem.
      My Computer


 
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