Windows 7: 'Use Small Icons' fails to remain that way across reboots

JoeWulf · 15 Jun 2016

I desire the StartBar to remain at a small/thin size and have only the time displayed, not the stacked double-height date/time.

At StartMenu --> ControlPanel --> TaskBar and Start Menu, I select the check box for 'Use small icons', I select Apply and OK. The Start Bar dutifully shrinks to the correct size and the data/time simplifies down to just displaying the time. But only during this booted/login session.

However, this fails to remain this way across log-outs and reboots.

So, just previous to this...I'd recently shipped my Dell Alienware M18xR1 back to Dell for maintenance (they replaced the dying NVidia graphics cards). In the process, as they told me they would, they reinstalled the OS from scratch, and did all the default Windows updates. I'd previously saved all my data. I've gotten my laptop back, have been tailoring it, configuring the OS, reinstalling my apps and restoring my data. When I first got the laptop back, and during my initial tailoring, it was not doing this behavior. But, somehow, somewhere along the way that part of Windows 7 has seemingly gotten corrupted.

I'd really like help in getting this resolved. Insights are most welcome!

Thank you.

R,
-Joe Wulf

JoeWulf · 17 Jun 2016

I've done Google searches and forum searches here without finding an answer.

JoeWulf · 18 Jun 2016

Here are three JPGs showing the problem. Happens to me every time I log out and/or reboot.
Picture 01 shows the Start Bar as being too big (i.e. stacked double-height).
Picture 02 shows the corrected state of the start bar, after being manually set every time.
Picture 03 shows the correct state exists (before correcting it every time) of 'use small icons'.

All I do, every time I log it, is call up the control panel --> TaskBar and Start Menu --> Then unset and reset the 'use small icons', click Apply and it goes to the correct behavior.

It just fails to stay that way across logouts and reboots. It reverts to the broken state every time.

Thank you.

JoeWulf · 21 Jun 2016

Is this something that is fixable?

How do I troubleshoot this further?

JoeWulf · 02 Jul 2016

I'm looking for troubleshooting assistance, suggestions, or even web-sites that address this.

Thank you.

groze · 02 Jul 2016

It sounds like your system may not be activated correctly but I could be wrong. Here is how to check

How can I tell if my copy of Windows 7 is activated properly? - Common Computer Questions

torchwood · 02 Jul 2016

Hi Joe,
This is going to sound stupid and totally wrong.
BUT
In your 2nd screenshot, at the very top i see EPSON, your printer i assume.
Now in my experience, (it C**** up my Mrs's) THEY (Epson) enjoy reconfiguring the desktop and context menu settings.

Try uninstalling it, see if that makes any difference.
If it works then reinstall your printer software USING the customised settings option.

Just to make sure Dell didn't muck things up can you run this tool
http://go.microsoft.com/fwlink/?LinkID=52012
copy/paste the results.

Roy

JoeWulf · 03 Jul 2016

@Groze... yep, mine is fully and legally licensed (as verified by following the instructions on the link you provided).

@torchwood, thank you... I'll take a look at that tomorrow---just don't have the cycles to spare tonight.
Thank you!

JoeWulf · 05 Jul 2016

@torchwood, thank you for the information, much appreciated.

I'm going to defer the uninstall of the Epson drivers until I have to. I'm willing to, but as a last-resort.

I downloaded and ran the MS Diag tool you suggested. It provided a bunch of info (below) but no offers to fix anything. Nor were there any indications of not being licensed and legal.

Here's what is gave me:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CBG4J-8C6R2-TCVBD
Windows Product Key Hash: 6PX60gjAL/BLWe2bhoeSejdXJaw=
Windows Product ID: 00426-OEM-8992662-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F1211960-643B-4D17-A38A-05CF01B4FDC5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F1211960-643B-4D17-A38A-05CF01B4FDC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TCVBD</PKey><PID>00426-OEM-8992662-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1955165029-3834674166-18951504</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M18xR1</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="7"/><Date>20111129000000.000000+000</Date></BIOS><HWID>551D3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600008-02-1033-7601.0000-1602016
Installation ID: 006962732632668870865373508550546155397230321205568522
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: TCVBD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2016/07/05 17:32:14

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:11:2016 20:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQABAAAABAABAAEA1gQ+FCpy2FzstiaJWIKOcHKKvkF2bS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALWARE        ALIENWRE
  FACP            ALWARE        ALIENWRE
  HPET            ALWARE        ALIENWRE
  BOOT            ALWARE        ALIENWRE
  MCFG            ALWARE        ALIENWRE
  SLIC            ALWARE        ALIENWRE
  OSFR            ALWARE        ALIENWRE
  ASF!            ALWARE        ALIENWRE
  SSDT            INSYDE        INSYDE  
  ASPT            ALWARE        ALIENWRE
  SSDT            INSYDE        INSYDE  
  SSDT            INSYDE        INSYDE  
  DMAR            ALWARE        ALIENWRE
  SSDT            INSYDE        INSYDE  
  WDTT            ALWARE        ALIENWRE

JoeWulf · 07 Jul 2016

So the removal of my epson software and drivers, and multiple subsequent reboots, did not change this behavior.
Upon reinstallation, no option was evident to me that would affect the state of the 'use small icons' on the start bar.

I'm back to square one with this problem.