Stuck at black screen after "Windows is loading files"

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  1. Posts : 13
    Windows 7 x64
       #1

    Stuck at black screen after "Windows is loading files"


    Hello Sevenforums

    Notebook: HP ProBook 4730s

    OS: Windows 7 (x64 bit)

    Did not buy from hp, bought from a guy.

    Yesterday, my explorer got stuck so i had to restart the laptop by pressing the power button, i turned it on, and then, Startup repair appeared, i left it to complete and then i went to sleep.

    The next day i woke up, i opened my laptop, and then "Windows is loading files" appeared and afterwards a black screen appears and it stays there forever.

    I read many solutions but none of them seemed to work

    Such as:

    -Removing the battery and the AC adapter and then press power button for 40 seconds.

    -Entering safe mode and doing a full recovery (I cannot access safe mode using F8)

    I can only access the ESC which is the bios and these stuff.

    If anyone can help, i would be grateful because ill probably pay $200 and up.

    Im extremely sure that this problem happened because of AVG free antivirus that i installed, i installed the antivirus about 1 week ago, and i never restarted the pc until then, only putting it into sleep mode. But this time it got restarted with some strange things happening when it was restarting, and it mentioned some of the AVG files deleting stuff
    I dont know im really in need of help!!
    Last edited by Majd900; 18 Jun 2016 at 20:55.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Majd have a read throughtis and see if there are any thngs you can use . Troubleshooting Windows 7 Failure to Boot

    If you can get into safe mode at all get rid of the AVG - it is crap.

    Did this bloke give you any recovery media ?? and usually factory installed machines have factory restore partitions so can you let us know exactly what model this machine is please - I know you have quoted a number but have good look underneath and look for yourself before we go any further .
      My Computer


  3. Posts : 13
    Windows 7 x64
    Thread Starter
       #3

    UPDATE:
    I just found out that i have the recovery disk, so when i put it in, the menu dosen't show up (System Recovery and Startup repair, etc...) But when i put the disk in, i can now access Advanced Boot Options including the safe mode and all the other things.
    So now that i can access the safe mode, is there any way that i can have any access to my laptop?
    And i just removed the HDD and put it back again, no effect.
    So i think that my HDD is probably corrupt and HDD tests all failed. So yeah :/
    But i don't really want to buy a new hard drive because it will probably cost alot.
    Im still not sure what the problem is; but it's probably the HDD as im predicting.
    I can access safe mode, but i have to put in the repair disc so i can access the advanced boot options.
    Althought when i go ahead and press on the safe mode option; it just shows me a black screen and that's it.
      My Computer


  4. Posts : 13
    Windows 7 x64
    Thread Starter
       #4

    ICIT2LOL said:
    Hello and welcome Majd have a read throughtis and see if there are any thngs you can use . Troubleshooting Windows 7 Failure to Boot

    If you can get into safe mode at all get rid of the AVG - it is crap.

    Did this bloke give you any recovery media ?? and usually factory installed machines have factory restore partitions so can you let us know exactly what model this machine is please - I know you have quoted a number but have good look underneath and look for yourself before we go any further .
    UPDATE:
    I just found out that i have the recovery disk, so when i put it in, the menu dosen't show up (System Recovery and Startup repair, etc...) But when i put the disk in, i can now access Advanced Boot Options including the safe mode and all the other things.
    So now that i can access the safe mode, is there any way that i can have any access to my laptop?
    And i just removed the HDD and put it back again, no effect.
    So i think that my HDD is probably corrupt and HDD tests all failed. So yeah :/
    But i don't really want to buy a new hard drive because it will probably cost alot.
    Im still not sure what the problem is; but it's probably the HDD as im predicting.
    I can access safe mode, but i have to put in the repair disc so i can access the advanced boot options.
    Althought when i go ahead and press on the safe mode option; it just shows me a black screen and that's it.
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Okmate at least you have safe mode which means the basic operating system files are being loaded. Now while in safe mode run these
    SFC /SCANNOW Command - System File Checker
    Disk Check < if necessary include the /f and /r in the command line as per Option2

    The first SFC is best run for three runs at least that is what some of us do to make sure nothing is missed the second the CHKDSK run it with the / f swich first.

    When those scans are finished it will let you know if there are problems but the reports do not stay on the screen long just long enough for it to say for example there were corrupt files found and fixed or not but it then gives us something to work on

    Restart the computer and see if anything has changed. Now hard drives especially the spinner are not expensive really but the problem is the machine came with Windows pre installed and the repair disk will not clean install Windows, you would need to buy an OEM copy of indows to do that or thee is another way to do that depending if you know the activation code on the sticker on the bottom of the machine.
    The other option is like I said that that drive came with a preinstalled system then the factory will have made a partition on that drive that will clean install Windows back to what it was like new and so see if you can do what I have put below.

    If you can do this too
    Start > Computer > right click it > click Manage - it will give a small window and in that window there will be under Storage > Disk Management - click it and it will give you a pic of the disks and devices and if you can send back a pic of that screen. I have attached a pic of mine so you know what you are looking for.
    Attached Thumbnails Attached Thumbnails Stuck at black screen after &quot;Windows is loading files&quot;-comp.png  
      My Computer


  6. Posts : 13
    Windows 7 x64
    Thread Starter
       #6

    ICIT2LOL said:
    Okmate at least you have safe mode which means the basic operating system files are being loaded. Now while in safe mode run these
    SFC /SCANNOW Command - System File Checker
    Disk Check < if necessary include the /f and /r in the command line as per Option2

    The first SFC is best run for three runs at least that is what some of us do to make sure nothing is missed the second the CHKDSK run it with the / f swich first.

    When those scans are finished it will let you know if there are problems but the reports do not stay on the screen long just long enough for it to say for example there were corrupt files found and fixed or not but it then gives us something to work on

    Restart the computer and see if anything has changed. Now hard drives especially the spinner are not expensive really but the problem is the machine came with Windows pre installed and the repair disk will not clean install Windows, you would need to buy an OEM copy of indows to do that or thee is another way to do that depending if you know the activation code on the sticker on the bottom of the machine.
    The other option is like I said that that drive came with a preinstalled system then the factory will have made a partition on that drive that will clean install Windows back to what it was like new and so see if you can do what I have put below.

    If you can do this too
    Start > Computer > right click it > click Manage - it will give a small window and in that window there will be under Storage > Disk Management - click it and it will give you a pic of the disks and devices and if you can send back a pic of that screen. I have attached a pic of mine so you know what you are looking for.
    No haha; i said i can access the safe mode when the repair disc is in; i dont know its really weird, when "Press any key to boot from CD" i press F8 and then it directs me to advanced boot options, i press on safe mode but then, a black screen appears.
    It's literally a black screen i waited for about an hour and its stilll a black screen.
    So if theres any solution why is this happening with the safe mode please lmk
    Because i really need to access the safe mode to make a progress.
    Thanks.
      My Computer


  7. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #7

    Ok well as a start I would be running this RAM - Test with Memtest86+ as it seem as if it wants to boot but cannot load the RAM.

    But I could be wrong but at least this will eliminate that cause - just remember to run for at least 8 passes any less and you may as well not bother and it is the only test we recommend here. If the errors come up straight away then you can stop the test. However if it still runs in a black screen when you boot from that memtest disk we shall have to look elsewhere.
    Attached Thumbnails Attached Thumbnails Stuck at black screen after &quot;Windows is loading files&quot;-mem.png  
      My Computer


  8. Posts : 13
    Windows 7 x64
    Thread Starter
       #8

    ICIT2LOL said:
    Ok well as a start I would be running this RAM - Test with Memtest86+ as it seem as if it wants to boot but cannot load the RAM.

    But I could be wrong but at least this will eliminate that cause - just remember to run for at least 8 passes any less and you may as well not bother and it is the only test we recommend here. If the errors come up straight away then you can stop the test. However if it still runs in a black screen when you boot from that memtest disk we shall have to look elsewhere.
    I have Hirens boot CD it includes the mem test and it got the mini xp feature so idk if that will help
    But i didnt get why you want me to run the memtest althought i pretty think it's an HDD Issue
    I still dont know the problem specifically, but maybe :/
    Reply as fast as possible because i really need this laptop as im like a computer addict haha
      My Computer


  9. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #9

    You came here for help. Someone tells you what to do and you don't do it and say that it is a HDD issue. == If you want help, follow the instructions, if not well...............
      My Computer


  10. Posts : 13
    Windows 7 x64
    Thread Starter
       #10

    bigmck said:
    You came here for help. Someone tells you what to do and you don't do it and say that it is a HDD issue. == If you want help, follow the instructions, if not well...............
    I did, i try every thing that people suggests me :)
      My Computer


 
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