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#1
USB Keyboard & Mouse Drivers Not Loading Properly
I'm having a lot of "fun" with a 3rd-party Dell with Windows 7 Pro x64 installed.
The complaint was that a fake support company had locked Windows with an unknown password. The first thing I did was make a full backup of the drive, so we're good there.
I connected the drive to another machine and scanned it with MWB and Windows Defender. MWB removed some junk but WD found nothing. I replaced the registry hives from the RegBack folder, and with the drive back in its own machine the password prompt was now gone; Windows logs in automatically straight to the desktop.
The problem now is that I have been unable to get a mouse or keyboard working in Windows. The board has no ps2 port, so I'm limited to USB devices (there is a serial port, but I don't have a serial mouse). If I boot with the keyboard or mouse plugged in, there is nothing unusual observed about the boot process (other than that Windows is delaying login with an activation prompt). If I move the kb or mouse to another USB port, or plug them in after login, I see the notification that Windows is installing a driver for the device. This is eventually replaced by the prompt "device driver software was not successfully installed".
The keyboard and mouse both work in the BIOS setup. They both work when I boot from a Windows 7 Installer USB. When I boot into safe mode they don't work (the mouse optic turns off when "classpnp.sys" is the last line displayed). When I boot into Windows recovery, they work, but there is no restore point to go back to.
I reset the BIOS to defaults and checked that everything to do with USB is set correctly. I tried dropping the BIOS updater exe file into the user startup folder, but the installer won't complete without interaction.
I tried opening the admin network shares from another machine on the network, but this doesn't work due to the user having no password. psexec fails for the same reason.
I considered dropping a batch file into the startup folder to initiate sysprep with generalisation, but I haven't tried it yet. I'm not sure it will work without privilege escalation. I'm also wondering if I can activate the admin account with a password from a recovery command line.
Can anybody suggest how to get kb and mouse working on this machine without reinstalling Windows?