Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unexpected shutdown -- alert, after AV upgrades

09 Jul 2016   #1

XP Pro (x86) | 7 HP (x86) & (x64) | 7 Pro (x64)
Unexpected shutdown -- alert, after AV upgrades

I have NOT had a BSOD

Unexpected shutdown -- alert, after AV upgrades-bad-shutdown.png

This is a copy of the "View Details" report
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.
  Locale ID:    3081

Additional information about the problem:
  BCCode:    1000004a
  BCP1:    8368C951
  BCP2:    00000002
  BCP3:    00000000
  BCP4:    00000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:
When I saw the "Blue Screen", not sure which sub-forum to post on.

I had just installed Bitdefender Internet Security 2016 (aka. BIS-2016)
- to replace BIS-2015 -- BIS-2016 required all other BD products to be removed/uninstalled
- which I did with the official BD uninstaller_2016

Every year AV renewals always cause problems ...
On another machine (64bit Win7 PRO) new BD has sabotaged "OpenWith" assignments and locked opening TXT files to Notepad.
Brink's REG file solutions Restore_Open_With.reg and Default_TXT.reg did not resolve the issue
The only way I could change the file-association for .TXT was with File Type Manager by Nirsoft
This 32bit Win-7 Home Premium laptop was screwed up by Kaspersky install in March last year and I have not had email on this machine ever since, despite clean re-installs (of mail client) and trialing other mail clients.
So my faith in AVs is very strained to say the least.
End of rant

Since the alert on this machine everything is operating fine, and the temptation to-fix is strong... but now it ain't broken.

From the above "results" can anybody interpret what the problem might have been ? :)
Last year I screwed up the TXT and VBS file associations and Brink's .REG files rectified my screw-up.
Thanks Shaun :)

My System SpecsSystem Spec
09 Jul 2016   #2

Microsoft Community Contributor Award Recipient

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019

You may have not had a blue screen of death, but technically you did have a crash, it just wasn't bad enough to lock up your machine.

The sub-forum would have been: BSOD Help and Support In any event you would be asked to run the utility: Blue Screen of Death (BSOD) Posting Instructions, and post the results.

As to your code revealing anything; The line BCCode: 1000004a indicates a memory management problem, I'm not sure what the other four arguments refer to.
If you wanted to move this thread to the BSOD forum for better visibility go to the in the upper right corner and kindly ask one of the Mods if they would move it over to there.
My System SpecsSystem Spec

 Unexpected shutdown -- alert, after AV upgrades

Thread Tools

Similar help and support threads
Thread Forum
Unexpected Shutdown
Unexpected shutdown - Win7 Pro 32-bit. First time on this O/S. Windows updates completed. Hobby project: Dell Latitude C640; 2GB RAM; NEW 60GB hdd. When Win7 Ultimate was installed (a previous thread), I checked memory sticks independently with Win 7 memory checker -- all was okay. Would someone...
BSOD Help and Support
Unexpected shutdown HELP
i get really annoyed when i wake up and turn on my pc. then suddenly it appears as someone had shutdown my pc i get an unexpected shutdown because of some bluescreen.. but i dint do anything what could be the problem? please help me. i spent quite a bit of money on this pc
General Discussion
unexpected shutdown
good day. a have a problem about unexpected shutdown problem signature: Problem event name BlueScreen OS Version 6.1.7601. Locale ID 1033 Additional information about the...
BSOD Help and Support
Unexpected Shutdown
My computer has been doing this for about a week. I haven't had time to do anything about it. I dont know why it started doing it. Also sometimes I'll get a blue screen that appears for about ten seconds before it turns off. there is a number that counts up to 100, and says Dumping Physical Memory....
BSOD Help and Support
unexpected shutdown
New Dell Desktop Randomly shuts down and presents following message Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 2057 Additional information about the problem: BCCode: 9f BCP1: 0000000000000003
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:28.
Twitter Facebook