Laptop underperforming after fresh install, sound

  1. Posts : 12
    Windows 7 Professional 64bit

    Laptop underperforming after fresh install, sound


    I have a custom built laptop from 2011/2012. It was built by a company that specialized in building computers for music production. Streamlining and tweaking windows, and selecting components for that purpose.

    Long story short:

    My HDD crashed and I lost everything on the drive, including the recovery partition. I bought a new ssd drive to replace the crashed hdd, and installed a fresh version of windows 7.

    However, it is underpermorming immensely. Multitasking performance is horribly. For example I get choppy sound and audio dropouts with my external soundcard when listening to a song in itunes while copying a file or installing something. The cpu also seems to spike whenever something happens (maximizing a window for example).
    My DAW is pretty much unusable, dropouts occur whenever sound is being proccesed.

    The company that built the laptop is no more. I had to track down all the drivers manually, but all of them are installed. I have tried most (if not all) reccomendations when googling the issue. But I thought I'd post something here before declaring my old work horse dead.

    I have also run LatencyMon and the results are bad, disabling startup items and services has not helped. Driver's are up to date. The SSD is performing great, start up time is a couple of seconds so that can't be the problem. I've tried running memtest86, and the RAM stick come out error free when tested separately, and with about 22 errors when tested together (although I heard this is normal). AHCI drivers are installed and enabled in BIOS.

    Not sure what else I can do, is it time to just get a new laptop, or is there a fix to this issue?

    My specs:
    Intel i5 2520m
    8GB DDR3 RAM (2x4GB)
    500GB Samsung 850 EVO (replaced the old HDD)
    Intel Series 6 / c200 chipset
    Native Instruments Komplete audio 6 USB 2.0 soundcard.
    Windows 7 Ultimate 64-bit

      My Computer

  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

    Hello sights mate this might not cure the lot but it will help if you don't mind losing soem of the "bling" like transparency.
    Optimize Windows 7

    The other thing is mate you have bad memory by your own admission - you have to try and find the bad stick or slot tedious but got to be done. ie stick 1 in slot 1 then stick 2 in slot one if no errors then stick 1 & 2 in slot 2. When you do get the errors you can then stop the test.

    By the by we only recommend this for memtest
    RAM - Test with Memtest86+
    Attached Thumbnails Attached Thumbnails Laptop underperforming after fresh install, sound-mem.png  
      My Computer

  3. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter

    Thanks fir the reply ICIT2LOL.

    Yeah, I have been doing the reccomended optimizations. But it seems the problem lies deeper than that.

    Will do another rotation with the RAM and test them again.
    The strange thing is that when I initially ran memtest86+ I got 65000+ errors. I then tested the sticks separately and got no errors. Put the sticks back but changed the placement on the two sticks, and I got only 22 errors.

    But can a bad RAM be the cause of such a significant performance drop? When testing my DAW it feels like the performance has gone down 95% since the HDD crash. Now It was never a super fast laptop but always good enough for me to work with.

    Will check the memory again tonight, thanks ICIT2LOL.
      My Computer

  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

    Ok mate well as a general rule if I ever get errors I replace the sticks regardless. I cannot account for the drop in errors though could be down to just dirt on the connecting surfaces to misalignment of the contacts to a combo of a bad stick in a bad slot.

    Now no offence but you do have the correct sticks in the slots?? because even mixing sticks of dffirent speeds will make for problems. Just check out the readings on the sides of the sticks it should have labels on them to say what they are, and again as a general rule always best to use at least the same brand, same speed timings and best of all the least number of sticks you can and if more than one then in matched pairs / quad sets.
    In the pic you can see what to look for and if you have that info Google the stick and it will give you the info you need just remember the timings and speed are the most important followed closely by the capacity.

    If you need in depth info you can run this
    Using HW Info
    PART A:
    You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
    Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
    Limits +/-
    12v = 11.4 12.6v
    5v = 4.74 5.25v
    3.3v = 3.135 3.465v
    The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
    See this for the rail voltage info
    PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
    PART B:
    Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
    Use PART B:
    and also this
    Attached Thumbnails Attached Thumbnails Laptop underperforming after fresh install, sound-sticks.png  
      My Computer

  5. Posts : 12
    Windows 7 Professional 64bit
    Thread Starter

    Okay, I checked the RAM modules again, separately in both sockets. Still no errors when testing them separately.

    The two modules are the same, they are the two original modules from when the laptop was built, so they are compatible.

    Voltage is normal as well. I am at a loss here. Could it simply be the start of total hardware failure of some sort? Like the motherboard?
    The computer is old, But it just happened so suddenly, always been good enough for what I nees it for.

    I've also tried another fresh install, everything updated, and cleaning of the vents and fan.
      My Computer

  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

    Hmm could be the board or simply something on it ie a bad cap which is my experience are very often a common cause of failure because caps on the older boards were not as reliable as they are today and just one blown one in a circuit can cause the failure of that circuit.
    Now I don't know what board you have so I cannot check any pics of it to see if those caps are the older type tin can ones or the solid types that are mostly in use today.
    It is an easy job for the best part to check just by visual inspection as they will appear bloated split or even leaking goo (electrolyte) of some sort around them. Some one cannot see without taking out the CPU because there are usually banks of them around it but I have attached some pics to show you just in case you are not familiar with them.

    Now another and very possible cause may be the PSU and in that spiel I out in re HW Info could you use PART A: and post back a pick of the rials volts readout please - again a pic to show you what and where to look. That software will also tell you in PART B: what components you have on board(no pun) in detail so one can see what brand and other stuff about - for example the motherboard again see pic

    You can also look for signs of scorching and there may even be a smell of resin printed circuit board (motherboard is one) having got really quite hot to burnt

    NB One word of warning DO NOT attempt to do anything but shine a bright light into the PSU to see if caps are bad (and maybe a lot of dust) in there because there are potentially lethal voltages used inside and can have the effects of a heart defibrillator.
    Attached Thumbnails Attached Thumbnails Laptop underperforming after fresh install, sound-hw-info-desktop-psu.png   Laptop underperforming after fresh install, sound-hw-info-devices.png   Laptop underperforming after fresh install, sound-cap-1.png   Laptop underperforming after fresh install, sound-cap-2.png   Laptop underperforming after fresh install, sound-cap-3.png  

      My Computer


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