|23 Aug 2016||#42|
My company just did a refresh of our desktops and has rolled out Dell OptiPlex 3040s running Win 7 Pro. We have found an annoying problem in the screes will begin to gradually dim down to the point that you can't see anything. This can happen when it is idle or in use and it isn't the monitor itself as changing the monitor while this is happening doesn't change anything as well as it happens with various models of monitors. I have looked in the power options as most help articles say to disable the auto dimming feature but I am not finding that option listed. The only way to get the display to return is to reboot the computer. As you can guess this is very inconvenient. Has anyone else seen this behavior before and figured out how to fix it?
In my former workplace, the IT always provide me with the 1st batch of the computers.
During working days, the Company did upgrade the computers at least twice or more.
I did found some issues with my computer and it was also on my colleagues.
So i had reported to the IT Administrator on the issue, which follow-up to the vendor.
Then the next and following batches are smooth with no complain.
Went to the Manufacturer operation.
There are this word "Batch" numbering, as if should an section of the item failed due to manufacturer or supplier of the parts.
So, using cable, adapters, etc; it may not help in your replicated the same symptom.
The main item to identify is the main parts itself.
Some parts do have serial numbering and other form of coding.
This is where how manufacturer know who is the responsible to the issue.
If you have the time and want to find out more, then you have to be prepared.
Take note on all the serial numbers, codes; in order to identify each completed products, ie Computer.
If i am not wrong, Company do tagging on products &or items for inventory purpose & audit.
From the complaints on which symptom and the batch /serial /code, do a charts.
In this way it will show whether certain serial/batch do have the same symptom or not.
There is a easy method to start.
Every MB do have serial number and part no (part no is also important, as it may identify the supplier or production).
Even certain cards inside also do have serial no &or part no.
This is where i stop, as you may not be able to do all these.
For your info, i am not computer geek.
In my Company, and in my AfterSales Division, i was called "mini IT".
Most of the issue related to computer and programming, some problems went thru me.
If i was able to resolve, it end.
If not, i went directly to IT dept, in order to have the IT staff to resolve the problem, which may required access level.
This is so, as it is easy for the IT staff to understand the issue, and resolve quickly.
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