COM surrogate


  1. Posts : 51
    Windows 7 Pro 64 bit
       #1

    COM surrogate


    For the last week or so, about 10% of the time when booting, there's a window about COM surrogate. Information about this is not as clear or certain as I would like, and advice about what to do would be valued. TIA.
    Attached Thumbnails Attached Thumbnails COM surrogate-com-surrogate.png  
      My Computer


  2. Posts : 6,996
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Tharwatime,
    can you run the following
    (from an elevated command mode)
    chkdsk, then
    sfc /scannow

    report the results.

    Roy
      My Computer


  3. Posts : 51
    Windows 7 Pro 64 bit
    Thread Starter
       #3

    Roy, that was one of the many parts of win 7 I have not visited. The advice in another post in this forum about how to get there is lovely and clear. here is what I got:

    C:\Windows\system32>chkdsk
    The type of the file system is NTFS.

    WARNING! F parameter not specified.
    Running CHKDSK in read-only mode.

    CHKDSK is verifying files (stage 1 of 3)...
    220672 file records processed.
    File verification completed.
    2883 large file records processed.
    0 bad file records processed.
    2 EA records processed.
    41 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 3)...
    280552 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 3
    220672 file SDs/SIDs processed.
    Security descriptor verification completed.
    29941 data files processed.
    CHKDSK is verifying Usn Journal...
    34267352 USN bytes processed.
    Usn Journal verification completed.
    Windows has checked the file system and found no probl

    125033860 KB total disk space.
    64630236 KB in 169347 files.
    117332 KB in 29942 indexes.
    0 KB in bad sectors.
    362372 KB in use by the system.
    65536 KB occupied by the log file.
    59923920 KB available on disk.

    4096 bytes in each allocation unit.
    31258465 total allocation units on disk.
    14980980 allocation units available on disk.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
      My Computer


  4. Posts : 6,996
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Tharwatime,
    So looks like your system is OK, sends me in the direction of your drivers.
    Can you check your graphics card and your Bios.
    As you've got a Dell, go to the page for your model, update from there.

    Roy
      My Computer


  5. Posts : 51
    Windows 7 Pro 64 bit
    Thread Starter
       #5

    Roy, I have no idea how to do any of the things that you advise. As the system is okay, might an easy option be to just ignore the message?
      My Computer


 

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