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Windows 7: Startup Repair- windows cannot repair; Stuck in restart loop

22 Aug 2016   #11

Windows 7 Home Premium

I cant use the arrow or tab keys as the keyboard does not work .

My System SpecsSystem Spec
22 Aug 2016   #12

Windows 7 Home Premium

The HeiDoc software has several options of Windows 7 Home Premium to select.
How do I check which version to select?
Kind regards
My System SpecsSystem Spec
24 Aug 2016   #13

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM

Get the Windows 7 Home Premium SP1 ISO

This page shows it came from Toshiba with 64 Bit:
Satellite C660-1J6 - Toshiba
My System SpecsSystem Spec

24 Aug 2016   #14

Windows 7/64 HPremium.

Have not read all posts, so if I have missed something, sorry. I am in a bit of a rush, got to go out. Found this, hope it helps:

You can order a backup disc for your laptop direct from Toshiba.

EDIT: Just got back to this from yesterday, seems that David E made a similar reply. How did it go, dragongirl92? Please tell us if you fixed it, helps others.
My System SpecsSystem Spec
25 Aug 2016   #15

Windows 7 Home Premium 64bit.

Hi Dragongirl92,
I do not know if you have solved your problem , but as a windows 7 and Toshiba Satellite user,using W7 Home premium 64 bit ,I will share what I know about factory reset .
Firstly backup any files and folders you can access to some sort of external drive USB/Disk etc.
You say you can access a folder named HDD recovery then you're in luck and you do not need to know your product key. Using your arrow keys scroll to this folder and hit your "Enter" button.This should initiate the HDD recovery folder, from hereon follow on screen instructions(you do realize this will erase all existing data on your Hard drive) .The process may take up to an hour or more.Note:Any bloatware you may have previously uninstalled will be re-installed by default.
When the process is fully finished and has gone through "First time setup"you will now have a clean desktop with only basic icons, you now need to find out whether or not your version of Windows 7 has service pack SP1.
To do this hit the "Windows" key+R buttons,this will open a "run command box".In the search box type "winver"and left click the OK button.This should open a dialogue box showing information about your version of Windows 7.If it says you have SP1 ignore next bit of info.
However before going any further you will need to connect your PC to the internet, click on router strength symbol in the tasktray , this will open available networks, select yours and click connect, a dialogue box should open requesting your router password/phrase,insert your password/phrase and your computer should connect.
Now supposing you do not have SP1 go to- and install same
Next go to "" and download appropriate version of IE11, again followed by installing same.
Now you need to update windows, firstly go "" and download KB 3102810 again followed by installing.
Next go to "All programs"and open "Windows update"click on "check for updates".This process may take up to 24 hrs.If all goes well after update you will have a clean copy of Windows 7 Home Premium 32 or 64 bit as appropriate.
At this point you can re-instate any files or folders you saved previously.
If you want to find your "product key" download and run "magical jellybean". This will find your product key and other info about windows .You can save this info where you like to keep it safe for future use.

Alternative way to update is to use "WSUS offline update".A tutorial for this can be found at
Good Luck
My System SpecsSystem Spec

 Startup Repair- windows cannot repair; Stuck in restart loop

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