New
#1
Blank bios password problem
Hi, sorry if this is in the wrong section, but I wasn't fully sure on the right place.
I just had a customer in who was having an issue reverting his Windows 8 laptop to windows 7 and I said I'd take a look at the bios settings.
Anyway while in there, all options for everything were greyed out so nothing could be changed.
The only thing I could do was change the password (he had a bios password originally), and when I looked online somebody mentioned resetting the password, so I thought there is nothing to lose.
I got him to type his bios password in and then as the new password I got him to hit enter twice to blank out the bios password.
We reset the machine, went to the bios and up popped the password field to my surprise. I hit enter and it came up as wrong. We tried the old password and that was also wrong.
Any ideas what this could be? I won't be seeing the person now until Friday, so I am looking for some good news before he comes in.
The laptop is a Lenovo
Any advice would be greatly appreciated. Thank you