Cannot connect paired bluetooth headset (+)


  1. fmilovanov
    Posts : 2
    Win 7 Pro 64
       New #1

    Cannot connect paired bluetooth headset (+)


    I've just installed a new Win7 Pro 64 on newly assembled PC (i3-6300, B150 chipset - if it's important), but can not connect BT headset to it. Installed gazillion of updates, installed latest drivers (BT dongle - ASUS USB-BT400) from Broadcom site -- and I can't connect my BT headset to it. It pairs w/out a problem, but once paired and I right-click mouse on it (in BT devices) - there is no Services in the menu, and - as a result - no way to connect. (The attached image is from my laptop, where it works).

    BT mouse that I have connects and works fine.

    Sorry if I posted in the wrong forum - please, move to the appropriate one, if needed.
    Attached Thumbnails Attached Thumbnails Cannot connect paired bluetooth headset (+)-bt.png  
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi and welcome to SevenForums,
    That is sort of one of the perks of KB3172605
    Known issues in this update


    • Issue 1

      Symptom
      After you install KB 3133977, the software for Intel Bluetooth devices may not be fully functional because of existing software issues in the Intel Bluetooth driver software. These issues may affect Bluetooth keyboards, mice, audio streaming devices, and voice headsets. You may also not be able to pair new Bluetooth devices. Intel is currently working on an update to address their software incompatibilities.

      Workaround
      If you require Intel Bluetooth support on Windows 7 before the revised software is available, the only known workaround at this time is to uninstall this update temporarily and then reinstall it after Intel has updated their software.
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  4. fmilovanov
    Posts : 2
    Win 7 Pro 64
    Thread Starter
       New #3

    ThrashZone - is it KB3172605 or KB3133977? Either way - I've uninstalled both, and it did not help: same missing Services in the context menu.
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    Hi,
    That one was another story about secure boot and bitlocker on asus mother boards which I passed on it mainly because home premium and 7 pro can't use bitlocker anyway so it was a sort of silly update for feature we can not use :)
    https://support.microsoft.com/en-us/kb/3133977
    Known issues in this update


    After you install update 3133977 on a Windows 7 x64-based system that includes an ASUS-based main board, the system does not start, and it generates a Secure Boot error on the ASUS BIOS screen. This problem occurs because ASUS allowed the main board to enable the Secure Boot process even though Windows 7 does not support this feature.

    To resolve this problem, go to the following ASUS support website to learn how to disable Secure Boot for Windows 7:

    After installing Microsoft Update KB3133977 for Windows 7, some users may encounter a "Secure Boot Violation" , which makes the system fail to boot into the operating system.
    Note The Secure Boot feature is supported in Windows 10. To learn more about the security advantages of this feature and about the upgrade path from Windows 7 to Windows 10, go to the following Windows website:
    Outside of that not sure at all what would be the problem ?
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