Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: DXDiag crash everytime it does a DirectShow check

12 Sep 2016   #1

Windows 7 Professional 32bit
DXDiag crash everytime it does a DirectShow check

Hello, everyone, I hope someone can help me with this little issue.

Recently, I updated my AMD graphics drivers to the recent version and when I do a test using DXdiag, it crashes everytime it arrives at the DirectShow checking, showing me this error.-

Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: dxdiag.exe
Versión de la aplicación: 6.1.7600.16385
Marca de tiempo de la aplicación: 4a5bc310
Nombre del módulo con errores: StackHash_d7b1
Versión del módulo con errores:
Marca de tiempo del módulo con errores: 00000000
Código de excepción: c0000096
Desplazamiento de excepción: 01de2a3b
Versión del sistema operativo: 6.1.7601.
Id. de configuración regional: 2058
Información adicional 1: d7b1
Información adicional 2: d7b13527b949f0435c31e2668f509738
Información adicional 3: 8c4c
Información adicional 4: 8c4cce63f169f300ed2d17a3639f5ed9

Lea nuestra declaración de privacidad en línea: - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos ... cid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
After that, everytime I run Dxdiag, it ask me to avoid DirectShow checking. If I answer yes, the program runs fine, but if I answer no, it crashes with the same error message.

Any advice, help or suggestions can you give me (that doesn't be revert into the last AMD driver, reinstalling Windows and/or making an In-Place upgrade) will be really appreciated.
If you need my laptop's full specs, let me know. This is happening on Windows 7 32 Bits, btw.
My System SpecsSystem Spec
12 Sep 2016   #2

Windows 7 Ultimate x64


Try doing a graphics driver uninstall, then reinstall it. At times when it upgrades to new drivers it will do that. You can roll back your drivers to the ones that worked before. What are your AMD specs?
My System SpecsSystem Spec
21 Sep 2016   #3

Windows 7 Professional 32bit
Answer for cajuntiger

Quote   Quote: Originally Posted by cajuntiger View Post

Try doing a graphics driver uninstall, then reinstall it. At times when it upgrades to new drivers it will do that. You can roll back your drivers to the ones that worked before. What are your AMD specs?
Sorry for the late answer, I was kinda busy, but here's my AMD card specs.-

Fabricante de tarjeta gráfica - Powered by AMD
Chipset gráfico - AMD Radeon HD 7520G
ID del dispositivo - 9990
ID del proveedor - 1002
ID de subsistema - 1847
ID del proveedor de subsistema - 103C
ID de revisión - 00
Tipo de bus - PCI
Configuración actual de bus - PCI
Versión del BIOS -
Número de parte de BIOS - BR43615.bin
Fecha de BIOS - 2012/08/20 00:52
Tamaño de memoria - 512 MB
Tipo de memoria - DDR3
Reloj de memoria - 800 MHz
Reloj central - 686 MHz
Ancho de banda total de memoria - 25 GByte/s
Ruta de archivo de controlador 2D - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

I really hope this can be solved without reinstalling and/or rollback into the last driver.
My System SpecsSystem Spec


Thread Tools

Similar help and support threads
Thread Forum
Windows 7 Unexpected crash(BlueScreen) Everytime i open BitTorrent
So, this is how it goes. I am downloading an eight-gigabyte file on BitTorrent while suddenly, the screen flashes and restarts. This is ocassionally happening while im gonna continue my download. What I'm doing to avoid this, I am closing BitTorrent. But, I really need to continue the download....
BSOD Help and Support
DxDiag Tool & GPU-Z Crash/Issues
Hi, I've had a problem with a few cpu games; mainly, they show up in the task manager and dissappear a few moments later. I built my own computer, and I have a EVGA GeForce GTX 560 Ti graphics card, which is able to play Diablo 3 and skyrim on ultra settings. My issue with DxDiag is that when...
Graphic Cards
Disk Check runs everytime i turn on computer?
hello people i need little help every time i turn on my pc disk check runs how to fix that? i let the disk check run but when restartet disk check appear again.
Performance & Maintenance
Crash everytime I go in Sleep mode
My PC has been acting VERY weird lately. BSOD left and right, being slow, etc. Just about every time I go into sleep mode I get the BSOD. Here are a few dump files form the last time and past times.
BSOD Help and Support
Can someone check this dxdiag log?
Occasionally my DirectX becomes 'not available' according to dxdiag. It happened again last night when I used Logmein Ignition on my iPhone to connect to my PC which was running XBMC for Windows at the time that uses DirectX. Rebooting did not enable it again. I did a system restore to a previous...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 10:08.
Twitter Facebook