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Windows 7: The computer freezes unexpectedly without any sign

30 Oct 2016   #1

Windows 7 Professional 64-bit
The computer freezes unexpectedly without any sign

Information of my desktop:
Operating system: Windows 7 Professional 64-bit
Product: ESPRIMO D556/E85+
CPU:CORE I5-6400
Graphics: Intel® HD Graphics
Mainboard: D3430 (proprietary )

The computer hanged unexpectedly. I used my computer regularly but the computer suddenly could not respond with the screen frozen and all the running of the computer stopped. The problem has occurred for 10 times in an unexpected manner since my purchase. I bought this computer 2 weeks ago.

My System SpecsSystem Spec
30 Oct 2016   #2

Windows 7 Professional 64-bit

Any possible reason for this problem? I guess it won't be overheat because sometimes it freezes after I have turned on a few minutes and I do not run any demanding application. For example, most of the time I only surf the internet and type.
My System SpecsSystem Spec
30 Oct 2016   #3

Windows 7 Home Premium 64 bit sp1

Hi eva007623, welcome to the Forum.

Can you take the computer back to where you bought it as it should be covered by some sort of warranty.
My System SpecsSystem Spec

31 Oct 2016   #4

Windows 7 HP 64

I would also do what Ranger said: take the computer back to where you bought
Before you do, try to boot with a Linux USB flash disk so you can make a backup of your data. Once you have your backup on an external disk, shift + delete your folder under \Users.
My System SpecsSystem Spec

 The computer freezes unexpectedly without any sign

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