Suddenly Slow at Everything

MoxieMomma · 01 Nov 2016

Hi:

Thank you for the information.

As previously mentioned, we lack sufficient data to make specific recommendations.
IFFF the problem is a failing hard drive, then time is of the essence to backup data to an external USB hard drive or other safe location, lest the drive fail completely and the data be lost (or at least very hard and expensive to recover).
But we simply do not know.

The only generic, shot-in-the-dark suggestions I have based on the available data would be:

Create a system restore point and consider backing up the registry, e.g. with ERUNT
Chkdsk with the /r switch -- see HERE for instructions
SFC /scannow -- see HERE for instructions
Windows disk cleanup -- see HERE for instructions
A good temp file (NOT registry!) cleaner, such as CCleaner or TFC
Perhaps running a specialized tool to check your hard drive health
Additional tools would depend on the data we do not yet have
Alternatively, since this is a BUSINESS and critical data may be at stake, you might want to take the computer to a local brick and mortar computer repair shop.

Please let us know how it goes.

Thanks,

MM

Eric3742 · 01 Nov 2016

Factory restore or Clean install is my favorite solution but it takes a loooong time to do it.

IMO.

It is not advice able for OP to do this.

The computer in question is the Administrator computer.
Administrator -- what i mean is that OP is in-charge of IT matters.

I am the designated IT person in our office. (It's a small office, in a very small town and I am the best they've got to work on it.) I am not a trained IT person, but have enough knowledge to be dangerous, guess that is why they chose me!

There are things to take into consideration, as we are not aware of any "special" software are installed.

Other things to consider, such as;
Especially
Email -- web or outlook where it store in the computer itself and moving &or copying to another HDD could give problem if not done properly.

The basic reason is there is a need to look from OP as Administrator view, etc.

That is all i have to say.

Regards
Eric.

Eric3742 · 01 Nov 2016

MoxieMomma said:

Hi:
[*]Alternatively, since this is a BUSINESS and critical data may be at stake, you might want to take the computer to a local brick and mortar computer repair shop.

MM

This may not be advice-able.

The proper way is

Teresa Phillips said:

It is a computer built by ZT Systems and was purchased at a retailer in Kalispell, MT in about 2013.

Original builder to check on the hardware issue, if any.
They who build the computers, as they would know the hardware being installed.
Most reputable business is they could have all the original invoices /documents.

What would be the risk, it is better to spell out to OP to understand.

Regards
Eric.

Megahertz07 · 01 Nov 2016

Teresa Phillips said:

I am leaning towards a hardware issue. Just not sure how to diagnose it.

Normally, MB, CPU and /or memory, or it works or don't.
To slow down as you mentioned, I would say that it's a software issue or a disk issue.
Did you try safe mode?
Did you schedule a scan disk and run System File Checker (sfc) - sfc /scannow?

DUFFER · 01 Nov 2016

Welcome to my world
I have two machines with 7 pro one with last update 10/11/16 and the other with 10/10/16.and both have slowed down but not nearly as slow as yours. Both say there are no updates available for them yet another machine with home premium is receiving updates. All three are 64 bit and a 32 bit pro is also updating

MoxieMomma · 02 Nov 2016

Hi, @Teresa Phillips:

As a general approach, I suggest ruling out a hardware problem first.
If the HDD is failing, then further efforts to run scans or to repair/reinstall Windows or to make other major software changes will be futile. The drive could fail at any time, so data backup would be the #1 priority until this has been excluded.
If the HDD is sound, then I would proceed with the suggestions others and I have already made.

If you are not comfortable undertaking the recommendations yourself, then it would be advisable to seek expert assistance, either from a local shop or (as @Eric3742 suggested) from the company that built it.
Since this is a business computer and critical business data may be at stake, that might be the wisest option (although some of steps, such as running chkdsk and SFC, cleaning temp files, etc. are quite straightforward).

Without more data, in the form of the requested diagnostic logs, there's not much else we can recommend at this point.

-----

@DUFFER

Welcome.

Each computer is unique. Problems that sound "the same" most often are not. And repairs need to be individualized.
So that we can better assist both you and the OP, I suggest that you please start a new, separate thread for one system at a time. Thanks for your understanding and patience.:)

Cheers,
MM

ICIT2LOL · 02 Nov 2016

Just my two cents worth what have you got in the Start p tab in msconfig?? I personally keep just about evrything unchecked.

Besides the sfc and chdsk have you rum=n any malware scans - I don't remev=ber seeing if you have or not so try these if not
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

MoxieMomma · 02 Nov 2016

Hi:

ICIT2LOL said:

Just my two cents worth what have you got in the Start p tab in msconfig?? I personally keep just about evrything unchecked.

Yep, and the requested FRST logs would tell us...

<snip> have you rum=n any malware scans - I don't remev=ber seeing if you have or not so try these if not
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans

Yep, and the FRST logs would help there, too.

(The OP did mention having already run AV and malware scans.)
Malware is certainly a consideration, although it is not the only cause for a "slow" computer.

But, again, IMHO the safest approach would be to exclude a failing hard drive, first.
Flogging a failing drive with all sorts of malware scanners & tools might only hasten its demise.

I think the OP has plenty of suggestions now.:)
She'll need to decide what works best for her.

I hope she will post back with the outcome, so that we can all learn.

Cheers,
MM

DUFFER · 02 Nov 2016

Morning all
Yes every machine is different, but for 3 different machines from different manufacturers that last updated within 3 days of each other are all exhibiting the same characteristics after that update and the only comonallity is 7pro64, I have now quit looking at hardware. I thought I was alone and did the scans, reset the stack, safe mode etc to no avail. Since an update caused glitch is sooo improbable , I was relieved to see that someone elses machine was exibiting the same scenario which implied that I/we weren't just imagiining the slowdown of our SSD's.

Teresa GOOD LUCK and if you do find a solution that is hopefully not a clean install, please post it as mine appear to be getting slower (or maybe just my imagination)

Teresa Phillips · 02 Nov 2016

Ok, Virus Scan has been run there was nothing found. MalWareBytes was run and found 1130 PUP, they have been cleaned and deleted.

Ran sfc/scannow no issues, ran cleanmgr.exe no issues revealed.

Installed Speccy (thanks for that tip, it appears to be a great resource). Log attached.

Also removed all covers and "blew out" the machine, checked to be sure fans were functioning correctly, etc.

I am still leaning towards a HD issue.

I appreciate another set of eyes on this and all of the suggestions and help I have received. :)

Machine is slow to reboot and slow to load programs. Then suddenly it will work as one would expectit to with programs (mostly Excel and Word, Google Chrome) loading and files being able to be accessed almost instantly.