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Windows 7: desktop freezing 5-10 minutes after startup. help me troubleshoot

13 Nov 2016   #1

ultimate x64
desktop freezing 5-10 minutes after startup. help me troubleshoot

its a gaming desktop. i was running windows 7 ultimate sp1. activated genuine. rarely updated. most downloads occured through steam. system not used to surf the internet, of course it happened but not often and never for long.

i had to update to play the new skyrim and i think this happened the days after it was released.

the update gave me app microsoft security essentials. wich i didnt have and.. well it was the latest update att the time i didnt think anything of it. i started to play the game and the game froze. i thought it was something with the video options but after a few tries i realized this happened even if i didnt start a game, and after a while i noticed that it happened even if i just let the windows logincreen where you type the password.

it freezes 100% of the time so this dosent give me time to check, to download, to recover. to restore, now im failsafe mode writing this.

so i tried to make a fresh instal but for some strange reason it wont recognize my windows disc to boot from so i tried to download a fresh image from microsoft then i realized i dont have my product key so i cant download anything. (dont think this is related)

i tried to upgrade to win 10 but it wont let me in failsafe and in normal mode i dont have time to complete the download.

what can i try next?

My System SpecsSystem Spec
13 Nov 2016   #2

Windows 7 HP 64

If you computer is a Custom build and you said it has a genuine Win 7 ultimate, how come you don't have the product key?
Who installed and how Win 7 was installed?

That's all strange.
- You don't have the product key.
- Rarely updated
- wont recognize the windows disc to boot

It seems that you have a Pirate Windows installation disk.
My System SpecsSystem Spec
13 Nov 2016   #3

ultimate x64

its not pirate. i installed it. product key misplaced its been a while since install. i didnt want uppdates because of metered connection. and boot dont even recognize a ubuntu disc i tried.

now.. any ideas what to do.
My System SpecsSystem Spec

13 Nov 2016   #4

Windows 7 HP 64

The fist thing to do is to recover the License Key.
As you can boot on safe mode run the attached program. Save the results.
On the results file you going to find the key it was used on the installation.

When you hear the beep sound at boot press F12 to enter boot menu and choose UEFI CD / DVD disk
My System SpecsSystem Spec
13 Nov 2016   #5

ultimate x64

thank you. i have the key now. ill download iso file from microsoft now and make a fresh install.
My System SpecsSystem Spec

 desktop freezing 5-10 minutes after startup. help me troubleshoot

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