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Windows 7: explorer crashes

04 Dec 2016   #1
timeless

Windows 7 Professional (64bit)
 
 
explorer crashes

lve been having some issues with explorer crashes, its an annoyance lm having on two different setups (laptop and PC), this time lve caught messages through the event viewer on my PC.

this is the following event:

Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44efe
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7
Exception code: 0xc0000005

seems to be the same each time it happens apart from the obvious timestamp differences.


===
edit:

l should add the crashes seem pretty random, while l notice them most often while browsing folders, lve had one or two happen while browsing, the latest happened while opening anysoft video converter.. and l have run a SFC scan which found no issues.


My System SpecsSystem Spec
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04 Dec 2016   #2
Megahertz07

Windows 7 HP 64
 
 

Did you do a check disk chkdsk c: /f and sfc / scannow ?
My System SpecsSystem Spec
04 Dec 2016   #3
timeless

Windows 7 Professional (64bit)
 
 

no problems whatsoever have been found.
My System SpecsSystem Spec
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04 Dec 2016   #4
Megahertz07

Windows 7 HP 64
 
 

Check device manager for problematic devices (yellow).
Does it happen in safe mode?
What antivirus you are using? Try to disable it for a while.
My System SpecsSystem Spec
04 Dec 2016   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

See: Windows Explorer crashes when trying to open certain file properties

Here's the reg file: WER_Explorer.reg

After explorer crashes zip and upload any dumps.

Also list installed software. Run a copy of free Portable Geek Uninstaller

Save a list of programs to file and zip the file and attach it when you post here.
explorer crashes-geek-uninstaller.jpg


My System SpecsSystem Spec
04 Dec 2016   #6
timeless

Windows 7 Professional (64bit)
 
 

all devices are fine an up to date, well the wireless could use updating, but the newer driver is pants.. makes my net run at a snails pace.

l doubt it will help disabling the virus software, l had one or two crashes before it had been installed. but its pretty strange that two different sets of hardware seem to suffer the same issue. if l could work out what the issue was then ld have no more issues.. tho l will note l still do get freezes opening certain video files, but unlike before they are too short to notice thanks to 32GB of ram but that issue prior to this install had been annoying me for years before my last PC, but l digress, all l have read up on the issue so far mentions corrupted c++ runtimes, right click context menu options or random files causing it which ppl have had to remove using the command prompt, but its getting to the point that lm doing something random explorer.exe crashes then closes all my open folders (tho l have had one or two crashes where the folder l happened to last open didnt close with the rest a couple of times when l happened to be browsing my file system).

tho generally my issue happens once per boot, today would be unusual in the fact lve had two explorer crashes since my last boot which so far works out as one today and one yesterday, tho l can go days without one between boots.
My System SpecsSystem Spec
04 Dec 2016   #7
timeless

Windows 7 Professional (64bit)
 
 

Quote   Quote: Originally Posted by Callender View Post
See: Windows Explorer crashes when trying to open certain file properties

Here's the reg file: Attachment 394194

After explorer crashes zip and upload any dumps.

Also list installed software. Run a copy of free Portable Geek Uninstaller

Save a list of programs to file and zip the file and attach it when you post here.
Attachment 394196
just looked at said thread, lm assuming by creating a backup of said key l can uninstall by re-running the reg file l previously saved?
My System SpecsSystem Spec
04 Dec 2016   #8
timeless

Windows 7 Professional (64bit)
 
 

just adding the file for the uninstaller prog you suggested, restarting.. next will be the logged crash.


Attached Files
File Type: rar Uninstaller.rar (2.6 KB, 1 views)
My System SpecsSystem Spec
04 Dec 2016   #9
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by timeless View Post

just looked at said thread, lm assuming by creating a backup of said key l can uninstall by re-running the reg file l previously saved?
In theory you can just delete the LocalDumps key and subkey to undo changes but a backup is always a better plan.
explorer crashes-registry-editor.jpg
It just creates an entry to produce explorer specific crash dumps and place them in C:\LocalDumps

It doesn't actually do any harm to leave the registry with the new entry once created though.


My System SpecsSystem Spec
04 Dec 2016   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You might need to reboot before you see any explorer crash dumps and Windows Error Reporting service must not be set to "disabled"
My System SpecsSystem Spec
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 explorer crashes




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