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Windows 7: Need help, strange behavior!

09 Dec 2016   #1
PhatDamage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Need help, strange behavior!

Ok, so let me start off with my spec:

Windows 7 Pro X64
Intel I7
16GB Ram
NVidia GeForce GTX 750ti (latest driver)
liquid cooled core
1 x SSD
1 x HDD (storage)

Now my PC is custom a year old, the OS was done by me. I have had no issues until this error started, no new hardware installed, it started about 2 months ago.

So the issue, my PC will randomly restart, you could be mid email or opening Google chrome (this is important and I will come back to this later) the Event log shows an error ID of 41, which is "The system has rebooted without cleanly shutting down first" no other logs, so not much use there, so I don't think this points to an OS issue

so what have I done?

-had the PC sent back to the shop they stress tested it, and all tests came back as no issues

-I imaged the SSD and HDD using Acronis replaced both drives, random restart still happens

-ran both chkdsk /f C: and Memory Diagnostic tool, both fine

-unplugged all USB devices and changed keyboard and mouse

after all this it still restarts, it could do nothing for 3 days, then restart 5 times in one day.

now I know you will say its overheating... nope the core is a steady 50C - 65C (which is optimal)



So it really doesn't like Google Chrome, if I open it, it will restart the PC 5 out of 10 times, almost instantly within a second of chrome opening. using internet explorer it still restarts but not as much. it has restarted using Adobe also

I am a decent tech savvy but have no idea why?!?!?!?!?

I do not think this is an OS issue as no blue screens or logs showing an issue. I don't want to re-install the OS!


My System SpecsSystem Spec
.
09 Dec 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Have you updated the motherboard chipset? and Bios, i would also reset it to default values.

Roy
My System SpecsSystem Spec
09 Dec 2016   #3
PhatDamage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Have you updated the motherboard chipset? and Bios, i would also reset it to default values.

Roy
Hi.

No the Chipset hasn't been updated, it is the same since build, the BIOS also hasn't been updated
My System SpecsSystem Spec
.

09 Dec 2016   #4
PhatDamage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I also need to say, my friend bought the identical machine, exact same build, OS setup same time etc, he does not have the issue, if it was a BIOS or chipset issue, wouldn't he see it?
My System SpecsSystem Spec
09 Dec 2016   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Hardware is not created equal
Sounds like either a power supply or ram issue
Use the link above my signature to fill in your system spec's page
All you state is I7
They made many

Post which exact power supply and ram....
My System SpecsSystem Spec
09 Dec 2016   #6
PhatDamage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

PC not with me, it's at home, will post Monday as I'm away.

wouldn't the power supply or memory issue show up in the stress test or memory tests?
My System SpecsSystem Spec
09 Dec 2016   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Anything is possible could just be a loose connection too.
My System SpecsSystem Spec
12 Dec 2016   #8
PhatDamage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Anything is possible could just be a loose connection too.
Hi. Spec uploaded
My System SpecsSystem Spec
12 Dec 2016   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thanks,
You will have to manually enter in the psu = power supply brand and wattage and brand of ram/ memory in the system spec's page.
Need help, strange behavior!-system-specs-entries.png


My System SpecsSystem Spec
12 Dec 2016   #10
PhatDamage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and thanks,
You will have to manually enter in the psu = power supply brand and wattage and brand of ram/ memory in the system spec's page.
Attachment 394420
Sorted.
My System SpecsSystem Spec
Reply

 Need help, strange behavior!




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