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Windows 7: cmd.exe error 0xc0000142

18 Dec 2016   #11
auraquartz

Windows 7 Home Premium 64bit
 
 

Thanks I performed the clean install and now it's asking for the product key but it's completely rubbed off the back of the laptop. Is there any way to restore it or do I have to call Microsoft or dell?


My System SpecsSystem Spec
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18 Dec 2016   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Aura,
Thats a bummer, wish i'd known

please run KB971033
http://go.microsoft.com/fwlink/?LinkID=152411

reboot X2
run the Mgatool post the results
http://go.microsoft.com/fwlink/?LinkID=52012

Phoning Dell is a good back-up, in any case
Tell em you got done up like a kipper by malware and ask >> nicely << for a set of Re-installation disks,
from what i gather there quite good.
(you can use these for a system REPAIR)

MS UK
0800 0188354, get an operater
once again explain, they may or may not give you a new key.

Roy
My System SpecsSystem Spec
28 Dec 2016   #13
auraquartz

Windows 7 Home Premium 64bit
 
 

I managed to call dell and get some recovery media for my laptop. I had to pay but everything is fixed now, so its alright
Thanks for the help
My System SpecsSystem Spec
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Reply

 cmd.exe error 0xc0000142




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