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Windows 7: cmd.exe error 0xc0000142

18 Dec 2016   #11

Windows 7 Home Premium 64bit

Thanks :) I performed the clean install and now it's asking for the product key but it's completely rubbed off the back of the laptop. Is there any way to restore it or do I have to call Microsoft or dell?

My System SpecsSystem Spec
18 Dec 2016   #12

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Aura,
Thats a bummer, wish i'd known

please run KB971033

reboot X2
run the Mgatool post the results

Phoning Dell is a good back-up, in any case
Tell em you got done up like a kipper by malware and ask >> nicely << for a set of Re-installation disks,
from what i gather there quite good.
(you can use these for a system REPAIR)

0800 0188354, get an operater
once again explain, they may or may not give you a new key.

My System SpecsSystem Spec
28 Dec 2016   #13

Windows 7 Home Premium 64bit

I managed to call dell and get some recovery media for my laptop. I had to pay but everything is fixed now, so its alright
Thanks for the help :)
My System SpecsSystem Spec


 cmd.exe error 0xc0000142

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