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Windows 7: Explorer.exe 0xc0000022 error message

18 Dec 2016   #1
raymond1984

Windows 7 starter
 
 
Explorer.exe 0xc0000022 error message

Hi,

A client of mine has an Acer Aspire One (Win7 starter) that keeps giving a black screen with mouse cursor when starting in regular mode. Whenever I try to start explorer.exe I get error message '0xc0000022'.

I've tried/did following things:

* installed malware bytes in safe mode (it turns out there were many malicious files/viruses). According to malware bytes everything is OK now

* removed several unnecessary programs

* did a sfc /scannow. (no problems whatsoever)

* tried to start Windows with a minimum of services

* check disk on errors using hdtune. No bad sectors

* removed update kb2659262 (this update could be the problem to a faulty explorer.exe according to several users)

* tried to install updates -which I first downloaded to another PC because updates don't work in safe mode-. It appears the updates could also not be installed in safe mode.

* removed the disk and use an enclosure connected to another pc. Did a system check. No errors.


Anyone any other suggestions?

Thx!

Ray


My System SpecsSystem Spec
.
18 Dec 2016   #2
murky

window 7 32 bit
 
 

For some reason, you consider the problem is due to some software application/s.
It is much more likely to be a hardware problem.
Check all cables, connections and the memory sticks seating.
Also check the boot sequence in the Bios.
My System SpecsSystem Spec
18 Dec 2016   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ray,
Updates CANNOT be installed using safe mode.

Please run this KB in normal mode, SURT
Access Denied
(forum glitch for title)

Roy

AWW cmon Murky REMOVED multiple threats!!!!
My System SpecsSystem Spec
.

18 Dec 2016   #4
raymond1984

Windows 7 starter
 
 

Thx Guys,

I'm gonna check if the issue is hardware related although the pc runs very stable in safe mode w/ network (browsing and running problems without problems) so I doubt it has something to do with faulty cables etc.

Torchwood: I'm not able to get in normal mode due to the constant explorer error.. Is there another way to install the kb?

Thx!

Ray
My System SpecsSystem Spec
18 Dec 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ray,

as i said above updates CANNOT be run in safe mode.

I highly suspect there are still remnants/changes left behind from the malware.

You could try system repair from the advanced boot options
or
Factory reset, (copy personal data first)
or
try this tool
https://www.google.co.uk/url?sa=t&rc...IvzqGP8rtpfzKQ

Roy
My System SpecsSystem Spec
18 Dec 2016   #6
raymond1984

Windows 7 starter
 
 

Thx!

I'm gonna try that!

I'll keep you posted

Ray
My System SpecsSystem Spec
22 Dec 2016   #7
raymond1984

Windows 7 starter
 
 

The tweaking.com tool fixed the problem! Thx

Ray
My System SpecsSystem Spec
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 Explorer.exe 0xc0000022 error message




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