Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Issues after the PC crashed

31 Dec 2016   #1

windows 7 64 bit
Issues after the PC crashed

My mom was using the family PC which has 3 accounts on it (Windows 7): One for my sister, dad, and mom. While my mom was streaming youtube videos, the computer crashed on her although she can't remember what it stated. So after the computer reset, she noticed the time had changed but she wasn't able to change it. The user account control screen popped up which showed my dads account and sisters account and it requested her to put in a password for either of them. Keep in mind, neither of those accounts had passwords setup. So I went on and started to look into it. At first, I tried to get on the net and I kept seeing the message appear that the site wasn't trusted. Sites like youtube, google, etc. I logged onto my sisters account and was able to change the time to the correct time, which allowed me to use the net on my mom's account. The problem with the "user account control" popping up hasn't gone away though. Anytime I need admins rights to use a program or whatever, that UAC screen pops up asking for the passwords, which again were never set to begin with. When I try to enter my dads account, it states his password has expired and that a new one needs to be set, so it asks for the old password so that I can set the new password... Not really sure what's going on here.

I tried checking the disk for errors
I scanned the computer with the AVG, malwarebytes, and spybot thinking there was some kind of virus
I tried restoring the system back to a week ago

Everything checked out ok and the system restore didn't change anything. What else is there to look for?

My System SpecsSystem Spec
31 Dec 2016   #2

Windows 7 Home Premium 64 bit sp1

It seems that the User Accounts have become corrupted during the crash. This tutorial might help you.

User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
01 Jan 2017   #3

Windows 7 x64


Also go to Start --> Windows update, to check for any security and critical updates available.

Date and Time is one common reason for such thing to happen.
When i want to update/install Android apps, it prevent me from doing anything.
It was then i note that the date/time went back to ancient time.
After reset date/time, it is back to normal.
My System SpecsSystem Spec

01 Jan 2017   #4

Windows 7 x64

One more point on the Date/Time.
How old is the computer.

Maybe it is time to change the coin battery on the motherboard.
Date/time may be affect by this coin battery.

Not necessary to do now if it is done.
When next time this do happen again, go to BIOS to confirm on the date/time is faulty or not.
If faulty, then replace that coin battery.
My System SpecsSystem Spec
02 Jan 2017   #5

Windows 7 HP 64

The computer crashed for some reason and it can have corrupted files.

Schedule a disk check: Open CMD window and type chkdsk c: /f
Run a System File Check : Open CMD window and type sfc /scannow
My System SpecsSystem Spec

 Issues after the PC crashed

Thread Tools

Similar help and support threads
Thread Forum
I'm having intermittent problems with crash. :( Below whocrased report: Crash dumps are enabled on your computer. On Mon 11/03/2013 21:06:28 GMT your computer crashed crash dump file: C:\Windows\Minidump\031113-25303-01.dmp This was probably caused by the following module: ntoskrnl.exe...
BSOD Help and Support
Who crashed
Hi all just need to ask I instaled who crashed and setup the comp, to make a minidump file to see what caused the BSOD and it worked fine, But a few mths later I got a BSOD and now its not working ,I re did every thing to the t , In who crashed I hit analyze and it just shows the old bsod...
BSOD Help and Support
Crashed twice within 24 hrs.
Not sure what is causing it, I'm wondering if someone can hellp. I left the computer only to find out it's crashed "Windows has recovered from unexpected shutdown" -- twice within the last 24 hrs. This is also incidentally after I did two things: 1) cloned out my hard drive from 640gb->1.5TB hard...
BSOD Help and Support
win 7 crashed
I was working with mozilla ff and listening to music on WMP when suddenly all background became white (except icons remained on desktop, sorta greyed out) and it said (TITLEBAR:Windows) This application is not responding and needs to close, but when I pressed close noothing happened for a few...
BSOD Help and Support
What did you do before it crashed?
Hey guys, Useful tool in Windows 7. Search your computer for "record steps". Run it, it's called: Record steps to reproduce a problem This can record screen shots of what went wrong when you clicked on it. It saves it as a zip file.
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:43.
Twitter Facebook Google+