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Windows 7: Constant Explorer/thumbnail crash. MSVCR80.dll culprit? How to fix?

11 Jan 2017   #31
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: Crash Dumps. The first one shows something new:

Code:
FOLLOWUP_IP: 
UninstallExplorer+391f3
00000000`075191f3 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  uninstallexplorer+391f3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: UninstallExplorer

IMAGE_NAME:  UninstallExplorer.dll

STACK_COMMAND:  ~30s; .ecxr ; kb

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS_AFTER_CALL_eedfade_UninstallExplorer.dll!Unknown
Do you know what UninstallExplorer.dll relates to? Is it IOBit Uninstaller. It doesn't get a good reputation here but having sais that I use an old portable version of it. I remember that it added something to Explorer window and I removed it. I'll try to remember how.

I will look at the second dump.


My System SpecsSystem Spec
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11 Jan 2017   #32
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The second dump is the same as your other dumps. MSVCR80.dll
My System SpecsSystem Spec
11 Jan 2017   #33
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did you use UVK as per this post:

explorer crashes

to reinstall MS VC++ ? If so you could try uploading a UVK scan log.
Constant Explorer/thumbnail crash. MSVCR80.dll culprit? How to fix?-scan-create-log-ultra-virus-killer.jpg


My System SpecsSystem Spec
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11 Jan 2017   #34
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Sorry for the late entry

C:\windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSV CR80.dll


this from your first post
this is from a windows update file, it can be traced back to the offending update but its far easier just to replace it

back when i've found it

Roy
My System SpecsSystem Spec
11 Jan 2017   #35
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Rprosser,

The error causes a failure within VB C++ (any version). Uninstalling/reinstalling the program will NOT fix it.

I cannot source the file, as i have not got C++ on my system so i didnt get the update.
but hopefully @Callender can by navigating to the folder in my screenshot.
Once there please copy and upload it as a Zip, titled
SFCFix.zip - do not rename it

RP
please download and run this please, copy/paste the output, it should identify the same problem dll might even fixit

http://www.sysnative.com/niemiro/apps/SFCFix.exe

KEEP it on your desktop we will need it again.


Roy


Attached Images
Constant Explorer/thumbnail crash. MSVCR80.dll culprit? How to fix?-msvcr80.png 
My System SpecsSystem Spec
11 Jan 2017   #36
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Roy,

here is the contents of that folder zipped but note my machine is Windows 7 Home Premium AMD 64 bit and files may be specific.

Also files and folder are quite old dated 21 November 2010
amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6.zip
RE: SFC Fix. I've seen that software but not used it. Hopefully it just reports SFC errors when run rather than fixing them?

Personally I avoid SFC as it always reports errors due to customizations I've made and I prefer to manually replace (and backup original) system files using this:

SysMate - Easily Replace Windows System Files - Technibble

I'm not convinced that the dll is the problem but if you say that it is a known issue with a faulty update perhaps you could post the KB number so that we can check to see if the update is installed.

RE: IOBit Explorer Window Helper.

I think this might be causing your error message when used with Sage Thumbs.
Anyway it should be possible to delete it. See registry entries listed. Back them up then delete them and reboot.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{10921475-03CE-4E04-90CE-E2E7EF20C814}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{10921475-03CE-4E04-90CE-E2E7EF20C814}]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814

No need to delete the dll:

%ProgramFiles%\IObit\IObit Uninstaller (might have installed with Advanced System Care instead)

If that's the case it suggests that ASC did not uninstall cleanly.

Type: BHO
CLSID: {10921475-03CE-4E04-90CE-E2E7EF20C814}
Name: ExplorerWnd Helper
Filename(s): UninstallExplorer32.dll, UninstallExplorer64.dll
Location: %ProgramFiles%\IObit\IObit Uninstaller
Description: Browser plugin bundled with IObit Uninstaller

Note: On my machine I only have 64bit version of the .dll - UninstallExplorer64.dll and deleted the BHO a long time ago.

See related Posts #2 & #3 here: What's a Good Program For Uninstalling Applications/Programs on PC?


My System SpecsSystem Spec
12 Jan 2017   #37
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have an idea that it might be worth reinstalling ASC along with IOBit uninstaller if it was also automatically downloaded and installed. It would need to be a "monitored installation" so that it can subsequently easily be completely removed. If you want to try that let me know and I'll post details of "how to" later.
My System SpecsSystem Spec
12 Jan 2017   #38
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi
Thanks for trying Callender, thats the same as mine, we needed ........6195
The AMD part is irrelevant its a throwback, ALL W7 installs have that file NAME, and thats all it is!

As for SFCfix, that was written by a former member, who now lives on the Sysnative forum he's quite a genius.

The really good thing about that prog is it automatically Takes Ownership and reverts it back, making it an excellent tool for fixing Update files, its also a good equivalent for SURT and doesnt take as long to run.

BHO's can be removed directly from IE, via the settings panel.

As for Iobit's uninstaller i find it an excellent remover, used it for years, like most program it has extra's and i ALLWAYS install any prog using the CUSTOM mode, Flash is a pain
I also remove
the containing folders in progs
AND MORE especially the Appdata ones
NOT forgetting any related Task Scheduler items.
and if i feel like it the prefetch ones


Im not saying its a known faulty KB, wish it was it'd be so much easier to fix, just that its not correctly installed on his comp, and it was the 1st reported bugcheck.

Right off to find the KB


Roy
My System SpecsSystem Spec
12 Jan 2017   #39
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi
Thanks for trying Callender, thats the same as mine, we needed ........6195
The AMD part is irrelevant its a throwback, ALL W7 installs have that file NAME, and thats all it is!

Roy
Okay here is the correct file. I just zipped all files in the folder.
amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.6195_none_8a1dd9552ed7f8d8.zip


My System SpecsSystem Spec
12 Jan 2017   #40
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE: Iobit Uninstaller. I could be wrong but there is some information here:

IObit Uninstaller - Should I Remove It?

It's possible that one of those toolbars/ BHO's produces the error here when used alongside Sage Thumbs.

https://www.sevenforums.com/attachmen...error-code.png
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 Constant Explorer/thumbnail crash. MSVCR80.dll culprit? How to fix?




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