Constant Explorer/thumbnail crash. MSVCR80.dll culprit? How to fix?

RE: Crash Dumps. The first one shows something new:

Code:

FOLLOWUP_IP: 
UninstallExplorer+391f3
00000000`075191f3 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  uninstallexplorer+391f3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: UninstallExplorer

IMAGE_NAME:  UninstallExplorer.dll

STACK_COMMAND:  ~30s; .ecxr ; kb

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS_AFTER_CALL_eedfade_UninstallExplorer.dll!Unknown

Do you know what UninstallExplorer.dll relates to? Is it IOBit Uninstaller. It doesn't get a good reputation here but having sais that I use an old portable version of it. I remember that it added something to Explorer window and I removed it. I'll try to remember how.

I will look at the second dump.

The second dump is the same as your other dumps. MSVCR80.dll

Did you use UVK as per this post:

explorer crashes

to reinstall MS VC++ ? If so you could try uploading a UVK scan log.

Hi Roy,

here is the contents of that folder zipped but note my machine is Windows 7 Home Premium AMD 64 bit and files may be specific.

Also files and folder are quite old dated 21 November 2010

amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6.zip

RE: SFC Fix. I've seen that software but not used it. Hopefully it just reports SFC errors when run rather than fixing them?

Personally I avoid SFC as it always reports errors due to customizations I've made and I prefer to manually replace (and backup original) system files using this:

SysMate - Easily Replace Windows System Files - Technibble

I'm not convinced that the dll is the problem but if you say that it is a known issue with a faulty update perhaps you could post the KB number so that we can check to see if the update is installed.

RE: IOBit Explorer Window Helper.

I think this might be causing your error message when used with Sage Thumbs.

Anyway it should be possible to delete it. See registry entries listed. Back them up then delete them and reboot.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{10921475-03CE-4E04-90CE-E2E7EF20C814}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{10921475-03CE-4E04-90CE-E2E7EF20C814}]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814

No need to delete the dll:

%ProgramFiles%\IObit\IObit Uninstaller (might have installed with Advanced System Care instead)

If that's the case it suggests that ASC did not uninstall cleanly.

Type: BHO
CLSID: {10921475-03CE-4E04-90CE-E2E7EF20C814}
Name: ExplorerWnd Helper
Filename(s): UninstallExplorer32.dll, UninstallExplorer64.dll
Location: %ProgramFiles%\IObit\IObit Uninstaller
Description: Browser plugin bundled with IObit Uninstaller

Note: On my machine I only have 64bit version of the .dll - UninstallExplorer64.dll and deleted the BHO a long time ago.

See related Posts #2 & #3 here: What's a Good Program For Uninstalling Applications/Programs on PC?

I have an idea that it might be worth reinstalling ASC along with IOBit uninstaller if it was also automatically downloaded and installed. It would need to be a "monitored installation" so that it can subsequently easily be completely removed. If you want to try that let me know and I'll post details of "how to" later.

torchwood said:

Hi
Thanks for trying Callender, thats the same as mine, we needed ........6195
The AMD part is irrelevant its a throwback, ALL W7 installs have that file NAME, and thats all it is!

Roy

Okay here is the correct file. I just zipped all files in the folder.

amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.6195_none_8a1dd9552ed7f8d8.zip

RE: Iobit Uninstaller. I could be wrong but there is some information here:

IObit Uninstaller - Should I Remove It?

It's possible that one of those toolbars/ BHO's produces the error here when used alongside Sage Thumbs.

https://www.sevenforums.com/attachmen...error-code.png