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Windows 7: Unable to manually install Office 2010 SP2 (kb2687455)

09 Jan 2017   #1
kma1717

Windows 7 Enterprise 32 bit
 
 
Unable to manually install Office 2010 SP2 (kb2687455)

Hi,

I have 4 laptops here where I am unable to manually install Office 2010 SP2 (kb2687455). I have been successful installing it on about 25 other laptops. I have tried doing an Office repair, an Office uninstall/reinstall, ran Windows Repair tool, looked into something regarding the MSOcache folder but no luck with anything. I have attached a screenshot. If anyone has any thoughts/suggestions, they would be greatly appreciated.

Thanks,
Kevin




Attached Images
Unable to manually install Office 2010 SP2 (kb2687455)-servicepack2.png 
My System SpecsSystem Spec
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09 Jan 2017   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Do the computers you are having trouble with, have Office 2010 Service Pack 1 installed. If Service Pack 1 is not installed you cannot install Service Pack 2.
My System SpecsSystem Spec
10 Jan 2017   #3
kma1717

Windows 7 Enterprise 32 bit
 
 

Hi Ranger4,

Thank you for the response. Yes, they do have SP1 installed.

Thanks,
Kevin
My System SpecsSystem Spec
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10 Jan 2017   #4
Megahertz07

Windows 7 HP 64
 
 

The SP2 you are trying to install is for 32 bits. Is the installed Office10 32 or 64 bits?
My System SpecsSystem Spec
10 Jan 2017   #5
kma1717

Windows 7 Enterprise 32 bit
 
 

Hi Megahertz07,

Thank you for the response. The Office 2010 is 32-bit.

Thanks,
Kevin
My System SpecsSystem Spec
10 Jan 2017   #6
Megahertz07

Windows 7 HP 64
 
 

I googled and there are a lot of similar issues.
Office 2010 sp2 error - Pesquisa Google
My System SpecsSystem Spec
10 Jan 2017   #7
kma1717

Windows 7 Enterprise 32 bit
 
 

I googled the same thing and have tried every suggestion that I have found but nothing is working.

Thanks,
Kevin
My System SpecsSystem Spec
11 Jan 2017   #8
MeOnMine

Windows 7 Ultimate x64 SP1 OEM
 
 

Try this, Run msconfig/Services/disable all.
Reboot and try to reinstall.
reset msconfig to normal boot after.
My System SpecsSystem Spec
11 Jan 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi KMA,
this might sound silly,
Your running Enterprise- Volume licence.

Have you reached the licence limit ???.

Roy
My System SpecsSystem Spec
12 Jan 2017   #10
Megahertz07

Windows 7 HP 64
 
 

Go to Control Panel\All Control Panel Items\Programs and Features and on the Office 10 - Change - Repair and then try to Install SP2.

If it doesn't work, uninstall and reinstall.

The forum has a specific Office treats https://www.sevenforums.com/microsoft-office/
My System SpecsSystem Spec
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 Unable to manually install Office 2010 SP2 (kb2687455)




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