Windows Explorer keeps freezing? Any ideas?


  1. borse2008
    Posts : 2
    Windows 7 x64 Enterprise
       New #1

    Windows Explorer keeps freezing? Any ideas?


    Got a user keeps having Explorer crash the same way at random intervals.
    We have:
    Rebuilt the laptop
    Updated all drivers
    Replaced a motherboard.
    IT even happened to her on a loan laptop(!)

    Anyone got any suggestions?

    What more information do you need.
      My Computer
    Quote Quote

  3. Gator
    Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       New #2

    Does the issue come up when you are in Safe Mode?
    Safe Mode

    If the issue does not continue in Safe Mode... Try the following link
    Troubleshoot Application Conflicts by Performing a Clean Startup

    If it's happening on the loaner laptop, could it be an infected USB? Try to find similarities in what she has been doing on the computer. ie websites she visits, downloads, installed programs etc.

    I would also try a couple virus/malware scans to see if that may be causing the issue.
      My Computer
    Quote Quote

  4. trilroy
    Posts : 2
    Windows 7 Ultimate x64
       New #3

    borse2008 said:
    Got a user keeps having Explorer crash the same way at random intervals.
    We have:
    Rebuilt the laptop
    Updated all drivers
    Replaced a motherboard.
    IT even happened to her on a loan laptop(!)

    Anyone got any suggestions?

    What more information do you need.
    I doubt this is a hardware related problem.

    First thing I would do is do a full scan with Malwarebytes or a similair program. Also try to end explorer.exe and manually start it again.
      My Computer
    Quote Quote

  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    Are you referring you/she is having the same problem on two different laptops?

    Jack
      My Computer
    Quote Quote

  7. borse2008
    Posts : 2
    Windows 7 x64 Enterprise
    Thread Starter
       New #5

    Yes
      My Computer
    Quote Quote

  8. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #6

    That suggests to me, it's not a hardware problem.
    I suggest looking for things like programs the two system have in common.

    Do you have Advanced System Care installed on these computers or any other IObit programs?

    Jack
      My Computer
    Quote Quote

 

  Related Discussions
I can't open IE - I can open everything else but that - how do I uninstall IE and re-install maybe that is the best thing? Can't seem to find it though in my machine. Any ideas what to do here? Thanks!
I've been having problems with Windows Explorer not loading properly for a few weeks now. It does various things, the first one is not loading at all. The files won't load, and the green loading bar just never finishes, not matter how long I leave it. The magnifying glass just keeps circling, and...
My laptop was getting the BSOD but has stopped and is now just constantly freezing and windows explorer is crashing and restarting which basically I can't do much between the crashes and restarts.. Any way to fix this?
I have a Acer Aspire AX1700 that came with Vista and upgraded to Windows 7 Home Premium via digital download from Digital River. My computer has been working fine for the past 2 years. Recently my computer has been freezing and I have to do a hard reset. It will boot up and work fine for about 15...
I'm having the same freezing issues that alot of people have had. The system freezes randomly, 10ish seconds later the mouse freezes, and you have to reboot the system by pushing reset on the case. The music loops in the background if there was something playing and im getting no BSOD. All...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 14:31.
Find Us