No online Help or Support on multiple Win 7 machines


  1. Posts : 757
    Win10 Pro 64-bit
       #1

    No online Help or Support on multiple Win 7 machines


    I've got two Win 7 machines that don't have working online Help and Support.
    One is my signature machine with Win 7 Pro 32-bit, the other is Win 7 Home 64 bit.
    The 32-bit machine is updated monthly. The 64-bit machine hasn't been updated since before Win 10 was released.
    Both machines are connected to a common Linksys router to my DSL ISP.
    When switched to Offline Help, I get results. Online help, nada.
    I did search this problem here on Seven Forums and at Google, but no solution was ever found.
    The fact that it's TWO rigs affected is making me wonder if Microsoft has shut down online help for 7.
    No viruses, no malware, sfc /scannow was run on both machines with no errors found.

    Does anyone have any ideas what's going on? I'd appreciate any input.
    Attached Thumbnails Attached Thumbnails No online Help or Support on multiple Win 7 machines-help.jpg  
      My Computer


  2. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #2

    Yes on line support has finished. It finished in Jan 2015. This PC magazine article will explain it for you.

    Mainstream Windows 7 Support Ends Today, But Don't Panic - Operating Systems and Platforms - Reviews and Price Comparisons from PC Magazine
      My Computer


  3. Posts : 757
    Win10 Pro 64-bit
    Thread Starter
       #3

    [snorts] And here I naively thought support only ended for certain types of Windows features updates. I didn't realize M$ had considered Win 7 almost as abandonware.
    Idiots.
    Thanks, Ranger.
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi,
    Would it of made any difference if online support actually worked :)
    If having updating issues review post #2 here
    Windows Update will not update and I've tried multiple fixes
      My Computer


 

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