Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: No online Help or Support on multiple Win 7 machines

11 Jan 2017   #1

Win7 Pro 32bit
No online Help or Support on multiple Win 7 machines

I've got two Win 7 machines that don't have working online Help and Support.
One is my signature machine with Win 7 Pro 32-bit, the other is Win 7 Home 64 bit.
The 32-bit machine is updated monthly. The 64-bit machine hasn't been updated since before Win 10 was released.
Both machines are connected to a common Linksys router to my DSL ISP.
When switched to Offline Help, I get results. Online help, nada.
I did search this problem here on Seven Forums and at Google, but no solution was ever found.
The fact that it's TWO rigs affected is making me wonder if Microsoft has shut down online help for 7.
No viruses, no malware, sfc /scannow was run on both machines with no errors found.

Does anyone have any ideas what's going on? I'd appreciate any input.

Attached Images
No online Help or Support on multiple Win 7 machines-help.jpg 
My System SpecsSystem Spec
11 Jan 2017   #2

Windows 7 Home Premium 64 bit sp1

Yes on line support has finished. It finished in Jan 2015. This PC magazine article will explain it for you.

Mainstream Windows 7 Support Ends Today, But Don't Panic - Operating Systems and Platforms - Reviews and Price Comparisons from PC Magazine
My System SpecsSystem Spec
12 Jan 2017   #3

Win7 Pro 32bit

[snorts] And here I naively thought support only ended for certain types of Windows features updates. I didn't realize M$ had considered Win 7 almost as abandonware.
Thanks, Ranger.
My System SpecsSystem Spec

12 Jan 2017   #4

Win-7-Pro64bit 7-H-Prem-64bit

Would it of made any difference if online support actually worked
If having updating issues review post #2 here
Windows Update will not update and I've tried multiple fixes
My System SpecsSystem Spec

 No online Help or Support on multiple Win 7 machines

Thread Tools

Similar help and support threads
Thread Forum
Help and Support can't go online.
Hi Windows Help and Support can't connect online for Help. Offline works. Even if I go in the bottom right corner and select Get online Help, it never connects. I have sometime to use it but I remember it worked quite a while ago. I tried sfc scan but didn't help. Do you have any...
General Discussion
BSOD 0xCA_2 on multiple machines
We have multiple users in our environment that have been getting BSOD's with corrupt dump files. They all point to 0xCA_2 and they are not doing anything specific when it happens. We have full dumps enabled so it will take very long to upload/download. I have copied the results of the debugger...
BSOD Help and Support
Login multiple machines remotely
Hi guys I have a classroom that we need to log in as a local admin (the exam software needs administrator privelidges to work correctly) and I was wondering if anyone could come up with a solution to save me having to go to each machine and log them in indevidually. Ideally I'd like to be able...
Network & Sharing
can you install windows 7 on multiple machines
i bought windows 7 for my laptop and my mom has a dektop running windows vista i wanna know is it possible for me to use my windows seven disk on more than one computer useing the activation code and everything when it asks for my activation code will it not let me install windows 7 on her computer...
Installation & Setup
Install On multiple Machines at the same time
Hello. Looks like we are going to roll out W7 on multiple machines. We have approx. 38 identical machines (XP) we want to install this too. I know we need to back up the data then do a "Custom" install, and reinstall the programs, but has anyone used anything that will speed up the process...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:50.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App