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Windows 7: No online Help or Support on multiple Win 7 machines

11 Jan 2017   #1
OvenMaster

Win7 Pro 32bit
 
 
No online Help or Support on multiple Win 7 machines

I've got two Win 7 machines that don't have working online Help and Support.
One is my signature machine with Win 7 Pro 32-bit, the other is Win 7 Home 64 bit.
The 32-bit machine is updated monthly. The 64-bit machine hasn't been updated since before Win 10 was released.
Both machines are connected to a common Linksys router to my DSL ISP.
When switched to Offline Help, I get results. Online help, nada.
I did search this problem here on Seven Forums and at Google, but no solution was ever found.
The fact that it's TWO rigs affected is making me wonder if Microsoft has shut down online help for 7.
No viruses, no malware, sfc /scannow was run on both machines with no errors found.

Does anyone have any ideas what's going on? I'd appreciate any input.




Attached Images
No online Help or Support on multiple Win 7 machines-help.jpg 
My System SpecsSystem Spec
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11 Jan 2017   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Yes on line support has finished. It finished in Jan 2015. This PC magazine article will explain it for you.

Mainstream Windows 7 Support Ends Today, But Don't Panic - Operating Systems and Platforms - Reviews and Price Comparisons from PC Magazine
My System SpecsSystem Spec
12 Jan 2017   #3
OvenMaster

Win7 Pro 32bit
 
 

[snorts] And here I naively thought support only ended for certain types of Windows features updates. I didn't realize M$ had considered Win 7 almost as abandonware.
Idiots.
Thanks, Ranger.
My System SpecsSystem Spec
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12 Jan 2017   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Would it of made any difference if online support actually worked
If having updating issues review post #2 here
Windows Update will not update and I've tried multiple fixes
My System SpecsSystem Spec
Reply

 No online Help or Support on multiple Win 7 machines




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