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Windows 7: windows explorer has stopped working

28 Jan 2017   #11

Windows 7 Home Premium x64

Oups I see you're in England, it's late there too !

My System SpecsSystem Spec
28 Jan 2017   #12

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello Judith now I don't know what you mean by installing from D: drive and to clean install if it were me I would have only the drive that the OS is going to be installed on connected up.

Now it depends on how far you want to go with preparing the drive for the installation because you would need to at least clean the drive to remove any stuff on it.

Again and personally I would buy a new drive altogether and preferably an SSD but that is your choice of course. The old drive can then be kept for a spare and when all the data has been retrieved then clean it and use it for storage of data - let the new drive be the OS boot device.

There are ways like Roy said to get an ISO which i did link last time I posted and Roy has another. The installation process is set out in the tutorial I linked too. The site I also get the ISO from is this Windows 7 Direct Download Links and you only need to be sure to download the correct version and bit format and in the language you want. It is then a straight forward thing to install from the bootable disk or stick you make from the ISO I prefer a disk (DVD) but the choice is yours.

This is in my mind the only thing to do because the current set up seems to be in some disarray to say the least.
My System SpecsSystem Spec
29 Jan 2017   #13

Windows 7 Home Premium x64

Hi Icit2lol,

As I mentioned in an earlier post, I have a HDD recovery on my D:\. Reading the Toshiba user guide this is a "hidden partition allocated on the hard disk drive for the System Recovery Options. It stores files which can be used to repair the system in the event of a problem". Ah, so it is only to repair not to reinstall... which now that I think of it (never gave it much thought before...) is more than logical. You would need an external medium, stick or disk, to reinstall the OS. You can see I've never configured a computer from scratch...

I'm not going to invest in a new drive. In my mind reinstalling the OS compares to reformat a CD or DVD (and so all would be gone), but maybe this perception is wrong? Is there an easy way to clean a drive without manually uninstall programs and delete personal data?

Best regards from down under,
My System SpecsSystem Spec

29 Jan 2017   #14

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Judith,
A ray of sunshine on the Horizon, and not cos its summer down-under,
"real time protection" would indicate you have Malwarebytes PAID version, this includes support
Malwarebytes |


I would think they will ask for remote access.
cross ref this thread.

RE D,,
That should be a FACTORY Reset option, not repair.
The system repair dvd where'd you get it laptops dont come with them thats why youve got "D"
and likely W7 not W7 SP1.
as i mentioned earlier i can provide an iso which you could use to do a repair, NO loss of data.
Repair Install

you could use this program to find various licence keys
Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security audits and more.
within firefox there is a passwords stored on my comp section, assume google has the same.

Going back to Graphisoft, been lookin at the homepage site, ARCHICAD install set-up from what i can see does NOT have a your password request option, enter your licence detail yep.

My System SpecsSystem Spec
29 Jan 2017   #15

Windows 7 Home Premium x64

Hi Roy,

When I start my computer Malwarebytes gives a message that online protection is off. I can open the program and set it to "on". Probably only possible during the trial period? Ah a cloud just obscured the sun...

Re Grafisoft, I am sure I gave my password, but it only happened after downloading the software (archicad). A request popped up if I wanted to set up a network or something and I clicked yes ( !!).

Re Toshiba HDD recovery on d: and the repair disk, this is what it says in the user guide:
"Depending on the model you purchased, different ways for restoring the pre-installed software are offered;
- Creating optical recovery discs and restoring the pre-installed software from them (the disc I have is one I made myself in April 2015, but now that I think about it, it must contain de error that prohibits creating a new user account; I've never been able to do that).
- Restoring the pre-installed software from the recovery hard disk drive (so this would repair and restore to factory settings)
- Ordering recovery discs from Toshiba and restoring the pre-installed software from them"

I'm not sure why Icit2lol prefers a disk over a stick... I much prefer sticks > newer and faster. I only have (old) CR-RW disks of 700MB and am not sure just how big Windows 7 home premium SP1 is.

I am not sure how to use Belarc. I made a list of all the programs I have installed (hoping to not miss any...) and have been looking for installation disks, product keys etc. and also my info on how to reinstall my internet connection and reconnect my printer (which is a wireless connection). I still need to check a couple of programs, for which I miss info or disks off hand.

You've reinstalled operating systems maybe a hundred times, but for me it will be the 1st and it gives me the creeps. Most of all the idea of not having an internet connection to fill in the huge gaps in my computer knowledge.... Feels like plunging in the middle of the ocean with no mobile phone to call for help...

My System SpecsSystem Spec
29 Jan 2017   #16

Windows 7 Professional 64-bit

Fixing or reconstructing Windows 7 explorer.exe operations is a complicated and often futile process. If memory serves me, I saved to external media all of my data folders; all of my desktop folders & desktop icons; saved all downloads from Downloads folder; and so on. I was forced to do a clean Windows 7 Pro install to fix explorer.exe operations. I used the desktop folders and icons as roadmaps -- telling me what to reinstall and where. Although I was able to fix IExplore.exe [Internet Explorer] several times, I have never been able to reconstruct or fix explorer.exe, Windows 7 file manager, operations.
Going forward, when usb ext 1TB HDs got cheap, I bought two for each of my three computers, and I make routine bi-monthly full images of the OS partition and of the data partition, sometimes once weekly, sometimes more often. When big things explode, I reach for one of two ext HDs and do a restore. I have restored OS partitions several times, and have restored data partition's specific folders or files.
My System SpecsSystem Spec
29 Jan 2017   #17

Windows 7 Home Premium x64

Hi Roland and Bigmck,

I can be pretty stubborn, but Icit2lol and Torchwood, as well as the strange things happening - and the idea of finally being able to create another user account AND to have a clean computer (I'm not ever going to take over a pc from someone else with lots of unknown stuff), have convinced me to do a clean install. It's just being offline and not being able to get help if needed that scares me (as well as getting all my programs to work again, but I succeeded once, so why not twice).

I noted the product key that is on my laptop (that's the least of my worries, it is ready at hand and will not run away!) and will make 2 copies of Windows 7. Just in case one is on a medium that has a flaw (wouldn't be the first time a stick or a disk lets me down because it got corrupted). I'll carefully read the instructions on this nice tutorial and make a print. I need to make sure I have everything (backed up, copied, keys, instructions etc,) before actually pressing the button...

My System SpecsSystem Spec
29 Jan 2017   #18

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Judith,
AHHH the trial option oh Kangaroos'
@RolandJS is correct explorer exe is the mainstay behind everything, its got its fingers in all the pies.

They are all shown in the programs/features option via control panel.
just screendump them via your printer, that'll leave you room to note the licence keys next to them.
then look them up on the net to get the downloads for them
note firefox gives you the to option to download to external devices

run Belarc it will create a file, listing programs and keys, read the faq's in the same link for more info

discs v usb were old school, still got floppy's

your re-installation dics, if the system was corrupt so are they

as for your internet, W7 comes driver complete it will find the right one automatically
just get the key from the label on the router.

There is nothing to fear performing a clean install,
it does nearly everything for you, just needs language/name, and how big,
i only use 1 partition my data is on an external drive/usb's etc,
let it do everything else

My System SpecsSystem Spec
29 Jan 2017   #19

Windows 7 Home Premium x64

Hi again,

Yeah Windows 7... its like Google who tries to get its fingers everywhere and monopolize everything (they don't stop to try to push Chrome down my throat...). I liked XP a lot better. Didn't have all those problems with user accounts, groups and permissions etc...

Control Panel, why didn't I think of that? See, experience helps!
I'm very grateful for all the help and tips I get here! I feel less lonely with my sick computer.

I ran Belarc. That is a really good tip! Finally my pc gives me all its mysteries on a couple of pages, nicely suscinct. I do have some interrogation though. Belarc does not state the same product key for my Windows 7 Home Premium as is on the sticker on the back op my laptop. That is really strange. Any thoughts?

I've been looking at these Windows versions but I am not sure which I should download. Belarc says I have:
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install language: English (United States)
System Locale: Dutch (Netherlands) > not sure what it means but I like to have everything in English, nobody understands Dutch where I live...
Installed 27-5-2010
Boot Mode: BIOS (Secure Boot not supported)

Floppies? Naaah old school, I still use pen and paper.

What's this with partitions? Can you choose what or how much you download?

What about cleaning my pc, as Itic2lol mentioned. Do I need to wipe everything off before doing a clean install? I've been wondering as well, if I cannot perform a chkdsk now, maybe there are bad sectors. Would that be a problem when doing a clean re-install?

My System SpecsSystem Spec
29 Jan 2017   #20

Windows 7 Home Premium 32-Bit - Build 7600 SP1

Don't worry about the Product Key sticker being different than what a program tells you. The Sticker is what you put into Windows to activate after installation. == One thing, during installation it will ask you if you want to Activate. Answer NO. You can do it later after everything is OK. You have a month to do it. == Keep us informed of you progress. == Put in the same Windows version you have. It might cause problems otherwise. == System Locale. You want English. When installing you will get an option for Language.== Partitions are if you have divided your disk into parts. Each one is a Partition. If you don't want any, say NO. == You do not need to wipe anything before Installation. Installation takes care of that for you. == Get back if you need help, but you have done this once before so you should be OK.
My System SpecsSystem Spec

 windows explorer has stopped working

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