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Windows 7: windows explorer has stopped working

29 Jan 2017   #21

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Quote   Quote: Originally Posted by Judiver View Post
Hi Icit2lol,

As I mentioned in an earlier post, I have a HDD recovery on my D:\. Reading the Toshiba user guide this is a "hidden partition allocated on the hard disk drive for the System Recovery Options. It stores files which can be used to repair the system in the event of a problem". Ah, so it is only to repair not to reinstall... which now that I think of it (never gave it much thought before...) is more than logical. You would need an external medium, stick or disk, to reinstall the OS. You can see I've never configured a computer from scratch...

I'm not going to invest in a new drive. In my mind reinstalling the OS compares to reformat a CD or DVD (and so all would be gone), but maybe this perception is wrong? Is there an easy way to clean a drive without manually uninstall programs and delete personal data?

Best regards from down under,
Ok Judith unless I am terribly wrong then that partition would be the factory restore and using it will get rid of anything on the drive. What I don't get is why it is named D: drive??

Now best go with what Roy has suggested and just for the record you would be wise to do images of the system (when it is put right) to fall back on for installation purposes. See this
Imaging with free Macrium

The new drive method I only mentioned as an option and is something I always do to ensure the system is clean and ready to go, and if the drive is an SSD makes the machine run that much faster. But the choice is yours of course.

Cleaning a drive needs the drive to be hooked up to another machine because a C: drive cannot clean itself that is. There two methods I use one being DISKPART and the other with Partition Wizard which has the wipe function.

But run with Roy's stuff he is better at this than I am - I only do this for a hobby to be honest.

My System SpecsSystem Spec
29 Jan 2017   #22

Windows 7 Professional 64-bit

Just before doing any clean install, if you are able:
Save to external media all of your data folders; all of your desktop folders & desktop icons; save all downloads from Downloads folder; and so on. After your clean install -- you can use the desktop folders and icons as roadmaps -- telling you what to reinstall and where.
My System SpecsSystem Spec
30 Jan 2017   #23

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Judith,
right lets get goin on the re-install
read this first, looks complicated but its not
Clean Reinstall - Factory OEM Windows 7

As for your concerns regarding partitioning
IF you only want 1 (ie C), then when you reach this point, see screenshot, select next
if you want more, (c/d) then select new. you can split it at a later date.

As for the download,
W7 sp1 oem x64 version english
SKIP the enter product code, it may auto authenticate, using the in built code belarc found.

The sticker code (COA) on your lappy is unique, DO NOT POST IT, and is a backup.

Now you like your USB's so were going to use that,
We need to make it bootable
or use
Rufus - Create bootable USB drives the easy way



Attached Images
windows explorer has stopped working-judith.png 
My System SpecsSystem Spec

30 Jan 2017   #24

Windows 7 Home Premium x64

Hi everyone and thank you all for reacting!

I've installed all of my stuff on another computer before but I've never installed an OS.
This recovery in in a hidden part of the d drive. I guess it will wipe the c drive and reinstall windows to factory settings on c:. I will not use it.

I will worry about imaging later... There are a few ways to protect data on my Toshiba. With the built-in Toshiba recovery media creator I can make disks (as I did in 2015). It creates a recovery image. Also I'll make restore points.

I do not have a 2nd pc.
I backed up everything (I hope...). I'm just hoping my sticks won't let me down. That would be a disaster.

There still remains the question of which version to download from Heidoc. If I don't download the right one I'll be in deep sh... as my product key won't work (as I understand it...) and I will not be able to go online to download another. Windows 7, English (US) gives me:
1) Windows 7 Home Premium SP1
2) Windows 7 Home Premium N SP1
3) Windows 7 Home Premium K SP1
4) Windows 7 Home Premium KN SP1
5) Windows 7 Home Premium SP1 COEM
6) Windows 7 Home Premium SP1 COEM GGK
7) Windows 7 Home Premium N SP1 COEM
8) Windows 7 Home Premium K SP1 COEM
9) Windows 7 Home Premium KN SP1 COEM

Now I found that N means a European version without Windows Media Player (I have that 'damned' program which did such weird things, so that isn't it). K means no Windows Messenger (I think I do have that, never use it), KN means Korean. So none of these apply.
COE apparently is for people who build their pc. My product ID (Belarc and my computer) state 00359-OEM-xxxxxx.
Not sure what GGK is.

So should I download 1) or 5)?

Thanks for letting me know!

My System SpecsSystem Spec
30 Jan 2017   #25

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

cross posting the links there

My System SpecsSystem Spec
30 Jan 2017   #26

Windows 7 Home Premium x64

yeah, I'm just going through yours
My System SpecsSystem Spec
30 Jan 2017   #27

Windows 7 Home Premium x64


I emptied a flash drive (8GB) and I downloaded Rufus.

Which partition scheme and target system type should I use?

- MBR partition schem for BIOS or UEFI
- MBR partition scheme for UEFI
- GPT partition scheme for UEFI

file sytems:
- FAT32 (default)
- exFAT

It's all Chinese to me!

My System SpecsSystem Spec
30 Jan 2017   #28

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Judith

mbr - bios


My System SpecsSystem Spec
30 Jan 2017   #29

Windows 7 Home Premium x64

Clicking on the start button gives me the following error message:

< Please click on the disc button to select a bootable image, or uncheck the "Create a bootable disk using" checkbox. >

Well we want to create a bootable disk so I shouldn't uncheck. Clicking on the disk opens windows explorer.

So how should I proceed?
My System SpecsSystem Spec
30 Jan 2017   #30

Windows 7 Home Premium x64

Well since Rufus wasn't as easy as it pretends to be, I followed the process on the Technet link you gave me, Roy. So my USB now is bootable.

I'm in the process of downloading the iso. It saves to my pc, I hope that is what is meant. I would need to have it on the USB, so I would need to copy it to the USB later.
My System SpecsSystem Spec

 windows explorer has stopped working

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