Trouble removing former owner/administrator of refurbished HP8460p Win


  1. KCav45
    Posts : 40
    Windows 7 64-bit SP1
       New #1

    Trouble removing former owner/administrator of refurbished HP8460p Win


    I recently purchased two HP8460p 64 bit Win Pro refurbished laptop computers and tried to change the owner/administrator from hp to my own name but could not delete the hp account.
    When I click on delete, the hp temporarily disappears but when I reboot, it comes back.
    All my programs are in my new account but when I click on the shortcut to it, the result is back to hp and not my own account.
    It also will not allow me to customize my taskbar.
    Can anyone help me with this problem?
    KCav
      My Computer
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  3. Megahertz07
    Posts : 7,351
    Windows 7 HP 64
       New #2

    You will never know what happened to your computer before you bought it.
    My suggestion is to backup your data on another disk and do a Factory Recover. It will format your disk and install Win 7 as it came from HP.
    HP PCs - Performing an HP System Recovery (Windows 7) | HP(R) Customer Support

    For the updates MS releases SP2 for Windows 7
      My Computers
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