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Windows 7: Windows 7 x64 freezes randomly and I can't pinpoint the reason

10 Feb 2017   #1
CuteChihuahua

Windows 7 Ultimate x64
 
 
Windows 7 x64 freezes randomly and I can't pinpoint the reason

Hi all. I built this new PC a week ago and it's giving me problems all this time

It's running perfectly and fast until it suddenly and out of nowhere it freezes up. It doesn't matter what I'm doing or how long the computer has been up, it can happen one minute in or 30 hours in, no matter what program I'm running.

I've tried shuffling drivers around to see if that helps, but no. Ran a chkdsk, no bad sectors, ran a 4 pass memtest check, 0 errors. I did a clean install in the early morning, only installed my wireless internet adapter, the geforce drivers, and chrome, put on a youtube video on loop, went to sleep, and when I woke up it was frozen.

Here is what happens during the freeze... If I'm watching a video, the video will go slow. My mouse (usb) will sometimes either stay frozen for like 5 seconds then move, or will not move at all, and similarly my usb keyboard will either not respond or go crazy and stay stuck in the key I just pressed. Of course I can't do anything in this state so I have to reset.

Here are my parts:

Code:
        Operating System
            Windows 7 Ultimate 64-bit SP1
        CPU
            AMD FX-8320E    21 C
            Vishera 32nm Technology
        RAM
            16.0GB Dual-Channel DDR3 @ 802MHz (11-11-11-28)
        Motherboard
            ASUSTeK COMPUTER INC. M5A97 LE R2.0 (Socket 942)    34 C
        Graphics
            ELEFW195 (1360x768@60Hz)
            ASUS VP228 (1920x1080@60Hz)
            2047MB NVIDIA GeForce GTX 1060 6GB (PNY)    39 C
        Storage
            447GB KINGSTON SUV400S37480G ATA Device (SSD)    30 C
        Optical Drives
            HL-DT-ST BD-RE WH14NS40 ATA Device
        Audio
            High Definition Audio Device

        PSU
            Pixxo Monster 800w
I tried checking the event log but couldn't see anything important. Anyways here are the events prior to me restarting the computer.

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: - Pastebin.com

Any help will be really appreciated, I've exhausted all options I tried... only thing left is to try windows 10 or some other system...


My System SpecsSystem Spec
.
10 Feb 2017   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The symptoms that you are describing may very well be the result of overheating. There are many excellent software selections that will give you the reading. Here is one:
HWMONITOR | Softwares | CPUID
Be sure to click on the correct link (toward the left)
My System SpecsSystem Spec
17 Feb 2017   #3
CuteChihuahua

Windows 7 Ultimate x64
 
 

Hi, sorry for the late bump. I tried updating to windows 10 in hopes that it will fix the error but I had no luck. So I've narrowed it down to a hardware issue. I think the motherboard is bad, but can a bad motherboard really have these effects? I'm guessing it's the motherboard cuz the sound output and usb ports get messed up, but windows keeps running in the background seemingly normally.

As far as overheat, I don't think so, I tried monitoring and never got any overly high temperatures, and even when the error happened just a while ago, the temperatures were ok.

So, I think it's either the motherboard or the PSU messing something up, but I'm siding more to the mobo.

Any second opinions?
My System SpecsSystem Spec
.

18 Feb 2017   #4
johnhoh

Win7 pro x64
 
 

Totally agree its probably the motherboard. Try flashing the bios before throwing in the towel though. Also, this might just be due a motherboard component you can eliminate by disabling it the bios. Try going into bios and disabling on-board audio, vga, and lan. I've extended the lives of many motherboards over the years by disabling one of these in bios then sticking in a new $10 pci card as a substitute. In my experience on-board audio is the most likely to fail, followed by lan. In bios you can also try underclocking the cpu. Also try a different power supply if you have one on hand. Check your motherboard's chipset heatsink to make sure its not loose while you are at it
My System SpecsSystem Spec
06 Mar 2017   #5
CuteChihuahua

Windows 7 Ultimate x64
 
 

Another late bump but I've an update. I swapped the motherboard a week ago and the problem hasn't happened again since!

Thanks everyone.
My System SpecsSystem Spec
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 Windows 7 x64 freezes randomly and I can't pinpoint the reason




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