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Windows 7: Dealing with absent minded clients.

30 Mar 2017   #11
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by RolandJS View Post
Havoc -- I'm sure you do this already: anything for clients can be stored in a locked safe or at least a locked cabinet or locked drawers. For any business or industrial material, a locked safe would probably be best.
In addition, I would also encrypt the files or the container the files are kept in. I would also have the customer sign a waiver saying that they gave you permission to keep a copy of their personal data and that you are not responsible should that data become lost or stolen. Then, you would be liable only in a case of gross negligence, which is highly unlikely if you physically and digitally lock down the data. However, I would consult a lawyer just to make sure you cover all bases.


My System SpecsSystem Spec
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30 Mar 2017   #12
HAVOC

Windows 7 Professional 64bit
 
 

I don't have many "clients" at all, mostly friends and family that I help when they need it. I'd like to get more clients and start charging real money.

Looks like it's a can of worms.
I may be better off just making a password reset disk and give the user that.
I know the person with the password issue has an external HDD. I can save a system image to that should I need to. He is the type of person that would get hit with a crypto-locker. He did get a fake pop-up, called the number, and had the "tech" connect to his computer. He hung up when they asked for money. I went over and did a clean reinstall.
My System SpecsSystem Spec
30 Mar 2017   #13
RoWin7

Win 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by MeOnMine View Post
Your password is YTDTHAP.
Your Too Dumb To Have A Password.

Set up a password that you hold a question that will remind them of the password.
Not a good idea, because a PW should never be a real word.

I don't see why these people can't write it down and keep it in some obscure place in their house. Do they really think a burglar would ransack the entire house looking for a computer PW?
My System SpecsSystem Spec
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31 Mar 2017   #14
HAVOC

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by RoWin7 View Post
Not a good idea, because a PW should never be a real word.

I don't see why these people can't write it down and keep it in some obscure place in their house. Do they really think a burglar would ransack the entire house looking for a computer PW?
He had it written down the last time I went over there because he forgot it. It was taped to the side of a filing cabinet. It somehow went missing because we couldn't find it.
My System SpecsSystem Spec
31 Mar 2017   #15
margrave

Windows 10 x64
 
 

I like this:
Code:
It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
So ... wipe his drive, reinstall Windows, and tell him that all his files are gone. Tough luck.

He'll never again forget his password!
My System SpecsSystem Spec
31 Mar 2017   #16
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by margrave View Post
I like this:
Code:
It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
So ... wipe his drive, reinstall Windows, and tell him that all his files are gone. Tough luck.

He'll never again forget his password!
Seriously?
My System SpecsSystem Spec
31 Mar 2017   #17
BrightBlessings

Win7 Pro-64 Bit
 
 

Quote   Quote: Originally Posted by margrave View Post
I like this:
Code:
It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
So ... wipe his drive, reinstall Windows, and tell him that all his files are gone. Tough luck.

He'll never again forget his password!
Not a good way to run a business and stay busy.
My System SpecsSystem Spec
31 Mar 2017   #18
Layback Bear

Windows 10 Pro. 64/ version 1709
 
 

You need new business cards.

"Computer Repair and Babysitter"

Jack
My System SpecsSystem Spec
31 Mar 2017   #19
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Quote   Quote: Originally Posted by BrightBlessings View Post
Not a good way to run a business and stay busy.
It works for Geek Squad
My System SpecsSystem Spec
31 Mar 2017   #20
z3r010

 

TBH that is the way I stopped people coming to me when their computer was broke
My System SpecsSystem Spec
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 Dealing with absent minded clients.




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