Dealing with absent minded clients.
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Havoc -- I'm sure you do this already: anything for clients can be stored in a locked safe or at least a locked cabinet or locked drawers. For any business or industrial material, a locked safe would probably be best.
In addition, I would also encrypt the files or the container the files are kept in. I would also have the customer sign a waiver saying that they gave you permission to keep a copy of their personal data and that you are not responsible should that data become lost or stolen. Then, you would be liable only in a case of gross negligence, which is highly unlikely if you physically and digitally lock down the data. However, I would consult a lawyer just to make sure you cover all bases.
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I don't have many "clients" at all, mostly friends and family that I help when they need it. I'd like to get more clients and start charging real money.
Looks like it's a can of worms.
I may be better off just making a password reset disk and give the user that.
I know the person with the password issue has an external HDD. I can save a system image to that should I need to. He is the type of person that would get hit with a crypto-locker. He did get a fake pop-up, called the number, and had the "tech" connect to his computer. He hung up when they asked for money. I went over and did a clean reinstall.
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Your password is YTDTHAP.
Your Too Dumb To Have A Password.
Set up a password that you hold a question that will remind them of the password.
Not a good idea, because a PW should never be a real word.
I don't see why these people can't write it down and keep it in some obscure place in their house. Do they really think a burglar would ransack the entire house looking for a computer PW?
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Not a good idea, because a PW should never be a real word.
I don't see why these people can't write it down and keep it in some obscure place in their house. Do they really think a burglar would ransack the entire house looking for a computer PW?
He had it written down the last time I went over there because he forgot it. It was taped to the side of a filing cabinet. It somehow went missing because we couldn't find it.
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I like this:
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It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
So ... wipe his drive, reinstall Windows, and tell him that all his files are gone. Tough luck.
He'll never again forget his password!
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I like this:
Code:
It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
So ... wipe his drive, reinstall Windows, and tell him that all his files are gone. Tough luck.
He'll never again forget his password!
Seriously?
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I like this:
Code:
It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
So ... wipe his drive, reinstall Windows, and tell him that all his files are gone. Tough luck.
He'll never again forget his password!
Not a good way to run a business and stay busy.
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You need new business cards.
"Computer Repair and Babysitter"
Jack
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Not a good way to run a business and stay busy.
It works for Geek Squad 
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TBH that is the way I stopped people coming to me when their computer was broke 
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