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Windows 7: Dealing with absent minded clients.

01 Apr 2017   #31
MrWhoopee

Windows 7 Ultimate x86 and x64
 
 

I have a client who owns an electrical contracting business with about 35 employees. He has a wife and four sons. He does a large portion of his work on his home computer, which is password protected. For the sake of domestic tranquility, he must give the password to his wife. Each of the sons has his own computer.

The cycle begins like this. Son completely trashes his own computer. Son MUST complete school assignment, but his computer is trashed. Mom gives son password to Dad's computer. Son trashes Dad's computer. Dad calls me. I clean up son's computer and Dad's computer, then change password on Dad's computer. Dad gives new password to Mom. The cycle repeats.

Fortunately, he's down to the last son in the home.

Moral: It's easier to crack the owner than the password.


My System SpecsSystem Spec
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01 Apr 2017   #32
HAVOC

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by MrWhoopee View Post
I have a client who owns an electrical contracting business with about 35 employees. He has a wife and four sons. He does a large portion of his work on his home computer, which is password protected. For the sake of domestic tranquility, he must give the password to his wife. Each of the sons has his own computer.

The cycle begins like this. Son completely trashes his own computer. Son MUST complete school assignment, but his computer is trashed. Mom gives son password to Dad's computer. Son trashes Dad's computer. Dad calls me. I clean up son's computer and Dad's computer, then change password on Dad's computer. Dad gives new password to Mom. The cycle repeats.

Fortunately, he's down to the last son in the home.

Moral: It's easier to crack the owner than the password.
Sounds very similar to what I'm dealing with. The first time this happened, his son downloaded Minecraft (from the actual site, I was told) and locked the laptop. Had to use dads computer to do school work. Luckily nothing bad happened. I went there, cleaned the laptop and ran a couple scans on the main PC, nothing was found.
My System SpecsSystem Spec
02 Apr 2017   #33
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From post #24

Quote:
The password was that so his kids couldn't download/install anything. He is self employed and needs his computer for work.
Jack
My System SpecsSystem Spec
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08 Apr 2017   #34
HAVOC

Windows 7 Professional 64bit
 
 

Small update. Frontier messed things up more. Now the phones (business/home) don't even work and calls have to be routed to their cell phones. I haven't been there since to do anything. I can't setup anything until the service is fixed. He wants to switch from Comcast to Frontier because it's "cheaper". I guess you do get what you pay for.
My System SpecsSystem Spec
09 Apr 2017   #35
MrWhoopee

Windows 7 Ultimate x86 and x64
 
 

Quote   Quote: Originally Posted by HAVOC View Post
Small update. Frontier messed things up more. Now the phones (business/home) don't even work and calls have to be routed to their cell phones. I haven't been there since to do anything. I can't setup anything until the service is fixed. He wants to switch from Comcast to Frontier because it's "cheaper". I guess you do get what you pay for.
I am a Frontier prisoner. I live in a small mountain community where they have a monopoly on phone/DSL and there are no cable providers. The only other option is satellite, if you can afford it and the trees don't block the signal. The service is terrible, on a good day I get 2 mbps. Tech "support" is worse, they run a few quick checks, then tell you the problem is with your computer (all 5 of them?). Their modems are always failing, every client I have has 3 or 4 lying around. They no longer close tech support calls with "Thank you for choosing Frontier", I always tell them "it's not a choice".

AVOID FRONTIER!!!!
My System SpecsSystem Spec
23 May 2017   #36
HAVOC

Windows 7 Professional 64bit
 
 

NOT AGAIN!

Just got called by, guess who? They need to print something and forgot the password.
My System SpecsSystem Spec
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 Dealing with absent minded clients.




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