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Windows 7: Dealing with absent minded clients.

29 Mar 2017   #1

Windows 7 Professional 64bit
Dealing with absent minded clients.

I had some one just call me up to "fix" their computer. They forgot the password, again. I would make them a password reset disk but they'll just lose it. I think I need to keep all the info for computers that I work on stored at my house in my NAS.

My System SpecsSystem Spec
29 Mar 2017   #2

Windows 7 Home Premium 64 bit sp1

Short of tattooing the password on their arm, storing them at your house is probably the next best thing.

My System SpecsSystem Spec
29 Mar 2017   #3

Windows 10 Pro x64 x3, Ubuntu

One thing to be aware of if you keep other peoples confidential data at your premises, is the slight possibility that you could be held responsible for any security breaches with the data at the customers premises. As I've already said I make two copies of a document containing all the security information, passwords, and how to use them, I give one to the client with the hardware and seal another in an envelope marked "Open for emergency access only" which is also handed over at the same time. If I held a copy of this data I would have to store it in a secure location and have policies, and records in place for the Data Protection Legislation.

This is of course for a professional working here in the UK YMMV
My System SpecsSystem Spec

29 Mar 2017   #4

Windows 7 Professional 64bit

Lets say I keep the info for one computer in a file, name that file something particular so that I would remember what computer it's for without revealing any user information. Would that work? The file would probably have drivers for the system, the main password (if there is one) and other useful data (date/cost of build, etc.).

If someone were to gain access to the file, they would see files and maybe a password but not know what computer it is for.
My System SpecsSystem Spec
29 Mar 2017   #5

Windows 7 Ultimate x86 and x64

If I've said it once, I've said it a thousand times. "Passwords are the bane of my existence." Of course, I say it while I am going thru the reset/recovery process and getting paid by the hour to do it. I have often wished that there was no way for Windows to remember passwords, forcing the user to do so.

I don't keep copies of their passwords (though I may incidentally remember a few of the regulars), I write them down and hand them to the client. The organized ones keep them, the others pay me again. It is frustrating to have to do the same thing repetitively, but passwords, like Windows updates, generate income.
My System SpecsSystem Spec
29 Mar 2017   #6

win 8 32 bit

I setup another account that I know the password for its often to have a second account if the profile gets corrupt
My System SpecsSystem Spec
29 Mar 2017   #7

Windows 7 Ultimate x64 SP1 OEM

Your password is YTDTHAP.
Your Too Dumb To Have A Password.

Set up a password that you hold a question that will remind them of the password.
My System SpecsSystem Spec
29 Mar 2017   #8

Windows 7 Professional 64bit

I printed out the tutorial: Password Reset
hopefully it will reset the password and I can either change it and keep a record of the new one or don't use one in the first place.

The reason for a password was so that his kids couldn't download/install anything.
My System SpecsSystem Spec
30 Mar 2017   #9
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

A small suggestion.
When you return the computer have the customer sign a piece of paper that states that they have received all passwords, some basic instruction and guide lines, ECT.

It's not a computer repair persons job to be a babysitter.
I would want my customers to come back because they like my work not because they can't do their part of being a computer owner.
This should help keep the lawyers out of your hair and wallet.

Just my thoughts.

My System SpecsSystem Spec
30 Mar 2017   #10

Windows 7 Professional 64-bit

Havoc -- I'm sure you do this already: anything for clients can be stored in a locked safe or at least a locked cabinet or locked drawers. For any business or industrial material, a locked safe would probably be best.
My System SpecsSystem Spec

 Dealing with absent minded clients.

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