7-Zip Causing Explorer to Crash


  1. Posts : 53
    Windows 7 Home Premium 64bit
       #1

    7-Zip Causing Explorer to Crash


    I have been using 7-Zip for years without any problems, however yesterday it stopped working. When I try to extract (or even test) a file, it freezes then causes explorer to freeze. Some times I'm able to terminate 7-Zip from the task manager but afterwards explorer still crashes and I have to manually restart.

    This only happens when I use 7-Zip on the C: drive. When I use it on an external drive there are no problems.
    I ran an system scan (sfc /scannow) and it found no problems.

    Any Ideas?

    One more thing, I don't know if it's relevant but in the 7-Zip file manager it has two Computer icons. One is labeled computer and the other has this \\.

    Thanks in advance for any help.
      My Computer


  2. Posts : 318
    Windows 10 x64
       #2

    I cannot help with 7-Zip. But know that many programs install "helpers" that tie into Windows Explorer. These are called BHOs (Browser Helper Objects).

    Many of them are unreliable and cause Explorer crashes. You can use Microsoft's "ShellEx View" program to find them. This program lists all BHOs. Those BHOs listed as belonging to Microsoft are generally reliable. All others are suspect. You can disable any of them. If you disable the 7-Zip BHO and the problem goes away ...

    You might try getting an updated version of 7-Zip, if available. Or you can try WinRAR.

    WinRAR does everything. It handles every archive/compression format known to man. It's BHOs are completely reliable. I've found it faultless on WinXP, Win 7, and Win 10 ... both x32 and x64.
    Last edited by margrave; 02 Apr 2017 at 19:29.
      My Computer


  3. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Is ShellEx View an actual MS program?
      My Computer


  4. Posts : 7,351
    Windows 7 HP 64
       #4

    - Schedule a Disk check. Run chkdsk c: /f. When asked if you want to Schedule to the next boot = yes.
    - Run a System file check. Run sfc /scannow
    - Uninstall 7 zip, download the latest one and install it.
      My Computers


  5. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #5

    XLR8TX said:

    One more thing, I don't know if it's relevant but in the 7-Zip file manager it has two Computer icons. One is labeled computer and the other has this \\.
    That's normal. It opens to root.

    7-Zip Causing Explorer to Crash-7-zip.jpg

    If you know which software you installed or updated on the day it started crashing then start investigating.

    Other than that review Post #5 through to Post #10 in this thread:

    explorer crashes Solved - Windows 7 Help Forums

    In the meantime try setting 7Zip context menu options like this and then reboot and launch 7-Zip file manager to see if you get the same problem.

    7-Zip Causing Explorer to Crash-7zip-options.jpg

    Also you could re-enable 7-Zip context menu option and try compessing a file by launching 7-Zip from the context menu in Explorer++ portable.

    7-Zip Causing Explorer to Crash-explorer-administrators-.jpg

    Explorer++ tends to work if problematic shell extensions crash Explorer. You'd still need to track down the issue to avoid explorer crashes.
    Last edited by Callender; 01 Apr 2017 at 05:27. Reason: remove duplicate image
      My Computer


  6. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I ran a Disk Check and it found and fixed two files with bad clusters. Since then 7-zip works fine again.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:21.
Find Us