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Windows 7: Windows Explorer restarts when I try to view 'Computer' properties

16 Apr 2017   #11
DPChristm

Windows Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by johnhoh View Post
assuming you rebooted after the sfc scannow procedure above and the problem is still there, here are three more guesses at a fix..

start > programs > accessories > windows explorer > right click > properties > previous versions > select a previous version

control panel > programs > microsoft.net > uninstall/change > repair

explorer > organize > Folder Options > View > Advanced > Launch Folder Windows in a separate process
wow Thanks for the quick response. Something new. After running scannow (regular), I tried to bring up the system control panel again. This time it stayed up for a few seconds, and I noticed the the system rating was trying to refresh when it failed, and relaunched windows explorer. This was the first time I was able to see it doing something leading up to the failure. I then ran scannow in safe mode. After that, I tried again, and it worked (in safe mode), and did not crash. However in regular mode, it still fails on Retrieving System rating. I don't know if this means anything but the rating is 5.8 (in safe mode), and says the rating needs to be refreshed.

I will also try the suggestions you gave me.


My System SpecsSystem Spec
.
17 Apr 2017   #12
DPChristm

Windows Home Premium 64 bit
 
 

No luck. Here's what I did


start > programs > accessories > windows explorer > right click > properties > previous versions > select a previous version
Result: No Previous Versions Available

control panel > programs > microsoft.net > uninstall/change > repair
Result: Microsoft.net is not an option. However, Microsoft.net framework 4.6.1 was, so I ran repair on that

explorer > organize > Folder Options > View > Advanced > Launch Folder Windows in a separate process
Result: did this

However, the fact that I am now seeing that the failure occurs when the windows is trying to retrieve the system rating gives me something else to look at

4/17/17 update. Some improvement. System Control Panel still crashes on retrieving system rating, but, windows explorer no longer restarts, so that is a plus
My System SpecsSystem Spec
17 Apr 2017   #13
johnhoh

Win7 pro x64
 
 

try this WEI disable method to pinpoint if WEI is the issue

Windows Experience Index - Enable or Disable

also run Passmark (its free) to see if it runs okay. its also a benchmark tool

also inspect your device manager to see if its clean with no exclamation marks

also try resetting WEI, and/or may be other WEI tips here...

Windows Experience Index - Reset - Windows 7 Help Forums
My System SpecsSystem Spec
.

17 Apr 2017   #14
DPChristm

Windows Home Premium 64 bit
 
 
WEI

I am guessing this is the indication of another problem:

Clicking on Performance Information and Tools (assuming that is what I needed to do to disable WEI), doesn't work, and just closes control panel.

I downloaded Passmark, but it doesn't run. I get the program splash screen, but then it goes away, and nothing happened.

I did run Device Manager, and there were no problems.
My System SpecsSystem Spec
17 Apr 2017   #15
DPChristm

Windows Home Premium 64 bit
 
 

Ok, I went into C:\Windows\Performance\WinSAT\DataStore, and deleted all the files (backing them up first), and rebooted the computer.
Now, I am able to open the System Control Panel, and it does not appear to be failing, yet.
The Rating line says System Rating is not available, but at least it is running.

Passmark still does not run, but performance information and tools does.

Does it seem like it would be ok to run RATE THIS COMPUTER from performance information and tools now?
My System SpecsSystem Spec
18 Apr 2017   #16
johnhoh

Win7 pro x64
 
 

Quote   Quote: Originally Posted by DPChristm View Post
Does it seem like it would be ok to run RATE THIS COMPUTER from performance information and tools now?
Sure give it a try. Although its curious that passmark does not run - what exactly happens when you try to run it?
My System SpecsSystem Spec
18 Apr 2017   #17
DPChristm

Windows Home Premium 64 bit
 
 

Nothing happens really. The splash screen comes up, and then it goes away

Thanks and Kudos though for fixing the windows restarting problem.

I still get 'System rating is not available' in the System Control Panel. When I try to 'Rate this computer' under Performance Information and Tools, I get the 'The Windows Experience Index for your system could not be computed' message.

Some posts I read indicated this could be Antivirus or Anti-malware related, so I will try disabling Malwarebytes and Avast, and try again.

Like I said, not completely solved, but not crashing anymore.
My System SpecsSystem Spec
19 May 2017   #18
DPChristm

Windows Home Premium 64 bit
 
 

Ok, update on this.

I had another problem that I needed to fix, and in the process fixed this.

This is how:


Photos do not open With any (almost) Windows Program
Join Date: Apr 2017
Windows Home Premium 64 bit
17 posts
Local Time: 12:36
USA us new jersey Threadstarter


Ok, I was able to fix this.

Apparently it was related to my AMD Catalyst Drivers. Specifically, the dopey 'Gaming Evolved' program that installs with it.

I reinstalled as custom vs express (something you wouldn't think you would need to do with drivers), and just skipped the Gaming Evolved part.

So far it looks like everything is working again.
My System SpecsSystem Spec
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 Windows Explorer restarts when I try to view 'Computer' properties




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