Windows Explorer restarts when I try to view 'Computer' properties

johnhoh said:

assuming you rebooted after the sfc scannow procedure above and the problem is still there, here are three more guesses at a fix..

start > programs > accessories > windows explorer > right click > properties > previous versions > select a previous version

control panel > programs > microsoft.net > uninstall/change > repair

explorer > organize > Folder Options > View > Advanced > Launch Folder Windows in a separate process

wow Thanks for the quick response. Something new. After running scannow (regular), I tried to bring up the system control panel again. This time it stayed up for a few seconds, and I noticed the the system rating was trying to refresh when it failed, and relaunched windows explorer. This was the first time I was able to see it doing something leading up to the failure. I then ran scannow in safe mode. After that, I tried again, and it worked (in safe mode), and did not crash. However in regular mode, it still fails on Retrieving System rating. I don't know if this means anything but the rating is 5.8 (in safe mode), and says the rating needs to be refreshed.

I will also try the suggestions you gave me.

I am guessing this is the indication of another problem:

Clicking on Performance Information and Tools (assuming that is what I needed to do to disable WEI), doesn't work, and just closes control panel.

I downloaded Passmark, but it doesn't run. I get the program splash screen, but then it goes away, and nothing happened.

I did run Device Manager, and there were no problems.

DPChristm said:

Does it seem like it would be ok to run RATE THIS COMPUTER from performance information and tools now?

Sure give it a try. Although its curious that passmark does not run - what exactly happens when you try to run it?

Nothing happens really. The splash screen comes up, and then it goes away

Thanks and Kudos though for fixing the windows restarting problem.

I still get 'System rating is not available' in the System Control Panel. When I try to 'Rate this computer' under Performance Information and Tools, I get the 'The Windows Experience Index for your system could not be computed' message.

Some posts I read indicated this could be Antivirus or Anti-malware related, so I will try disabling Malwarebytes and Avast, and try again.

Like I said, not completely solved, but not crashing anymore.

Ok, update on this.

I had another problem that I needed to fix, and in the process fixed this.

This is how:


Photos do not open With any (almost) Windows Program
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Ok, I was able to fix this.

Apparently it was related to my AMD Catalyst Drivers. Specifically, the dopey 'Gaming Evolved' program that installs with it.

I reinstalled as custom vs express (something you wouldn't think you would need to do with drivers), and just skipped the Gaming Evolved part.

So far it looks like everything is working again.