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Windows 7: Windows Explorer restarts when I try to view 'Computer' properties

14 Apr 2017   #1
DPChristm

Windows Home Premium 64 bit
 
 
Windows Explorer restarts when I try to view 'Computer' properties

This just started the other day, and I can't figure out what the issue is

I click on the start button, and then right click on Computer, and select Properties.

The Control Panel main screen comes up for just a second, and then closes and Windows Explorer restarts.

The computer itself does not reboot. The desktop just goes away and comes back, as if the computer has rebooted.

I have run Malwarebytes and a Virus Scan on the computer, as well as a bunch of other tools and diagnostics. Found no problems.

I am currently running a quad core AMD A8 processor and Windows 7, with 8 GB of ram.

Confusing.

Link goes to a small video clip on You Tube of the problem in action.
https://youtu.be/iMyK0Ox5QQU


Anyone have any ideas?


My System SpecsSystem Spec
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14 Apr 2017   #2
americancritic2

Windows 7 Home Premium 64-Bit SP1
 
 

Hello if it just started the other day have you thought about doing a restore going back to a couple of days before the problem started.

Danny...
My System SpecsSystem Spec
16 Apr 2017   #3
DPChristm

Windows Home Premium 64 bit
 
 

I actually had considered that. In looking at my restore points, I only have a few and they are mostly after I found the problem, so no help. I do have one restore point dated 4/2. however, since I rarely use the function (other than pulling specific build information), so it is entirely possible I had the problem then as well. I did try that restore point however, and it failed. It specifically said it could be related to an antivirus program, and I should temporarily disable my AV program to try again. Have not tried that yet because if there is a more critical failure during the process, I could be screwed. Saving that for the nuclear option. Also, I really want to know what the issue is. I figure that the process of pulling up the info that way is not something more users would do that often, this could be a systemic problem created by a recent update, and the average user has not seen this yet.
My System SpecsSystem Spec
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16 Apr 2017   #4
DPChristm

Windows Home Premium 64 bit
 
 

I also just noticed that if I click on the Control Panel, and select System from the menu, the same thing happens
My System SpecsSystem Spec
16 Apr 2017   #5
americancritic2

Windows 7 Home Premium 64-Bit SP1
 
 

I would try safe mode to see if it does the same thing or not.
My System SpecsSystem Spec
16 Apr 2017   #6
Bat 1

8.1 home x64
 
 

Have You run a Admin CMD of sfc /scannow SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
16 Apr 2017   #7
DPChristm

Windows Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by americancritic View Post
I would try safe mode to see if it does the same thing or not.
Yes, it does it in safe mode as well
My System SpecsSystem Spec
16 Apr 2017   #8
DPChristm

Windows Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Bat 1 View Post
Have You run a Admin CMD of sfc /scannow SFC /SCANNOW Command - System File Checker
Yes, received the message:
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log C:\Windows\Logs\CBS\CBS.log.

when I view the CBS.log, it is well beyond my knowledge, but at the end it says this:

POQ 141 ends.
2017-04-16 23:46:54, Info CSI 000004df [SR] Repair complete
2017-04-16 23:46:54, Info CSI 000004e0 [SR] Committing transaction
2017-04-16 23:46:54, Info CSI 000004e1 Creating NT transaction (seq 2), objectname [6]"(null)"
2017-04-16 23:46:54, Info CSI 000004e2 Created NT transaction (seq 2) result 0x00000000, handle @0x1ea8
2017-04-16 23:46:55, Info CSI 000004e3@2017/4/17:03:46:55.767 CSI perf trace:
CSIPERF:TXCOMMIT;253861
2017-04-16 23:46:55, Info CSI 000004e4 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

Not sure what to do at this point
My System SpecsSystem Spec
16 Apr 2017   #9
DPChristm

Windows Home Premium 64 bit
 
 

I searched the entire file for the word fail, and found these references.
2017-04-16 23:33:51, Info CBS Starting the TrustedInstaller main loop.
2017-04-16 23:33:51, Info CBS TrustedInstaller service starts successfully.
2017-04-16 23:33:51, Info CBS SQM: Initializing online with Windows opt-in: False
2017-04-16 23:33:51, Info CBS SQM: Cleaning up report files older than 10 days.
2017-04-16 23:33:51, Info CBS SQM: Requesting upload of all unsent reports.
2017-04-16 23:33:51, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2017-04-16 23:33:51, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2017-04-16 23:33:51, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2017-04-16 23:33:51, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2017-04-16 23:33:51, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
My System SpecsSystem Spec
16 Apr 2017   #10
johnhoh

Win7 pro x64
 
 

assuming you rebooted after the sfc scannow procedure above and the problem is still there, here are three more guesses at a fix..

start > programs > accessories > windows explorer > right click > properties > previous versions > select a previous version

control panel > programs > microsoft.net > uninstall/change > repair

explorer > organize > Folder Options > View > Advanced > Launch Folder Windows in a separate process
My System SpecsSystem Spec
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 Windows Explorer restarts when I try to view 'Computer' properties




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