Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Image and sound freezes, need to force-restart 10x a day

10 May 2017   #11
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
One thing I do notice is you have avast and avira installed
Those are 2 antivirus programs and one too many


My System SpecsSystem Spec
.
10 May 2017   #12
johnhoh

Win7 pro x64
 
 

Its up to you whether or not you need a VPN. If not, then uninstall sonicwall (or just uncheck the sonicwall services box). But if you need a VPN, then re-install sonicwall. Same feedback and links as post #13.
My System SpecsSystem Spec
10 May 2017   #13
Technoir

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, sorry I got it wrong, now attached the correct screenshots from msconfig.

I completely removed SonicWall/VPN, as I don't think I need it. Checked in "Problem Devices" and it is no longer visible either. Now I just need to test whether my pc will continue to randomly freeze (mostly while surfing the internet)

Update: The problem persists. I suppose next I would need to run the machine in Safe Mode.


Attached Thumbnails
Image and sound freezes, need to force-restart 10x a day-services.jpg   Image and sound freezes, need to force-restart 10x a day-startup.jpg  
My System SpecsSystem Spec
.

11 May 2017   #14
Technoir

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The issue did not occur while running Safe Mode.
I understand this means it is not a hardware issue, but a software issue.
My System SpecsSystem Spec
11 May 2017   #15
johnhoh

Win7 pro x64
 
 

If it had frozen in safe mode I'd say it was a hardware issue for sure, but even though it was stable in safe mode that does not rule out hardware. For instance the video card runs with just a vga driver in safe mode and is hardly taxed at all, creating very little heat, so a bad video card may be fine in safe mode but fail in normal mode. just saying.

there are a few steps you might take next, its up to you what order you do them, but start with a clean boot

- do a clean boot and see if you are stable

Troubleshoot Application Conflicts by Performing a Clean Startup - Windows 7 Help Forums

- post in the bsod section after capturing log file, which sometimes points directly to the issue. We did not start there because you had problem devices and those needed to be cleared up first.

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

- since the issue happens surfing the net, try using a different browser. Also try disabling hardware acceleration within the browser.

- if you have a spare video card, try swapping video cards.

- run an 8-pass bootable test of memory using free memtest86+

MemTest86 - Download now!
My System SpecsSystem Spec
12 May 2017   #16
Technoir

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Still working on it, please keep this thread active. Thank you.

Update #1: No problem so far while running in clean mode.
My System SpecsSystem Spec
21 May 2017   #17
Technoir

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

RE issue: Image/sound freezes randomly while using the internet, I need to hold power button to turn off.

Video Card is new, but did not resolve issue
Safe Mode: Problem does not take place.. yet
Clean Boot: Problem persists even if all non-MS Services are OFF, although less often
Memtest passed
BSOD file attached.


Thank you!


Attached Files
File Type: zip NL-PC-Mon_05_22_2017__01542_29.zip (2.67 MB, 4 views)
My System SpecsSystem Spec
23 May 2017   #18
Technoir

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi all,

Can I assume that the motherboard is toast?

Thank you
My System SpecsSystem Spec
24 May 2017   #19
Technoir

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Still hoping for a solution. Can I assume that I need to change the motherboard?
My System SpecsSystem Spec
24 May 2017   #20
johnhoh

Win7 pro x64
 
 

if you have been on just the one hard drive all this time then before buying a motherboard I would disconnect the hard drive and boot from a bootable linux usb flash drive, then surf the net and watch videos using linux firefox for a few hours. If everything is perfect doing this then its also possible the issue is your hard drive.

UNetbootin - Homepage and Downloads
My System SpecsSystem Spec
Reply

 Image and sound freezes, need to force-restart 10x a day




Thread Tools




Similar help and support threads
Thread Forum
BSOD 116 . PC freezes with sound in background and works after restart
Every now and then my pc freezes and screen goes black as if my graphic card looses connection. Also , there is sound in the background if there is an application running in the background. Afterwards you can hear some weird sounds in the background. After a reset I receive a 116 error report and...
BSOD Help and Support
Continuous Black Screen Freezes with Radeon 4200, Force Restart
Hello all, I have been experiencing BSODs or vertical gray line freezes while playing the new WoW Cataclysm. I am able to play 2-20 minutes at a time and then I get those crashes. I have an ATI Mobility Radeon HD 4200 series graphics card and I am running Windows 7 (64 bit). I am up to date on...
Graphic Cards
System freezes, need to force restart using power button - BlueScreen
I got a series problem with my Sony Vaio laptop. Its still under warranty. I approached 2 service centers but the problem still not resolved. When I browse for half n hour or if i watch any movie for half n hour, then system hangs and screen turns black with power being ON. Need to force restart...
BSOD Help and Support
Force Restart
Hello all I have connected to my PC using teamviewe and restarted my pc, and i was unable to connect to the session, as my pc didnt restart it just shut on saying 'Force restart' or cancel' but shut down teamview. Is there a way to stop this?
Network & Sharing
Force restart of volume mixer task?
Any body know of a way to force a restart of the volume mixer task? (Short of rebooting windows)
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:02.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App