Image and sound freezes, need to force-restart 10x a day

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  1. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #11

    Hi,
    One thing I do notice is you have avast and avira installed
    Those are 2 antivirus programs and one too many :)
      My Computer


  2. Posts : 1,363
    Win7 pro x64
       #12

    Its up to you whether or not you need a VPN. If not, then uninstall sonicwall (or just uncheck the sonicwall services box). But if you need a VPN, then re-install sonicwall. Same feedback and links as post #13.
      My Computer


  3. Posts : 56
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #13

    Hi, sorry I got it wrong, now attached the correct screenshots from msconfig.

    I completely removed SonicWall/VPN, as I don't think I need it. Checked in "Problem Devices" and it is no longer visible either. Now I just need to test whether my pc will continue to randomly freeze (mostly while surfing the internet)

    Update: The problem persists. I suppose next I would need to run the machine in Safe Mode.
    Attached Thumbnails Attached Thumbnails Image and sound freezes, need to force-restart 10x a day-services.jpg   Image and sound freezes, need to force-restart 10x a day-startup.jpg  
    Last edited by Technoir; 11 May 2017 at 05:15.
      My Computer


  4. Posts : 56
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #14

    The issue did not occur while running Safe Mode.
    I understand this means it is not a hardware issue, but a software issue.
      My Computer


  5. Posts : 1,363
    Win7 pro x64
       #15

    If it had frozen in safe mode I'd say it was a hardware issue for sure, but even though it was stable in safe mode that does not rule out hardware. For instance the video card runs with just a vga driver in safe mode and is hardly taxed at all, creating very little heat, so a bad video card may be fine in safe mode but fail in normal mode. just saying.

    there are a few steps you might take next, its up to you what order you do them, but start with a clean boot

    - do a clean boot and see if you are stable

    Troubleshoot Application Conflicts by Performing a Clean Startup - Windows 7 Help Forums

    - post in the bsod section after capturing log file, which sometimes points directly to the issue. We did not start there because you had problem devices and those needed to be cleared up first.

    Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

    - since the issue happens surfing the net, try using a different browser. Also try disabling hardware acceleration within the browser.

    - if you have a spare video card, try swapping video cards.

    - run an 8-pass bootable test of memory using free memtest86+

    MemTest86 - Download now!
      My Computer


  6. Posts : 56
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #16

    Still working on it, please keep this thread active. Thank you.

    Update #1: No problem so far while running in clean mode.
    Last edited by Technoir; 16 May 2017 at 06:04.
      My Computer


  7. Posts : 56
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #17

    RE issue: Image/sound freezes randomly while using the internet, I need to hold power button to turn off.

    Video Card is new, but did not resolve issue
    Safe Mode: Problem does not take place.. yet
    Clean Boot: Problem persists even if all non-MS Services are OFF, although less often
    Memtest passed
    BSOD file attached.


    Thank you!
    Image and sound freezes, need to force-restart 10x a day Attached Files
      My Computer


  8. Posts : 56
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #18

    Hi all,

    Can I assume that the motherboard is toast?

    Thank you
      My Computer


  9. Posts : 56
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #19

    Still hoping for a solution. Can I assume that I need to change the motherboard?
      My Computer


  10. Posts : 1,363
    Win7 pro x64
       #20

    if you have been on just the one hard drive all this time then before buying a motherboard I would disconnect the hard drive and boot from a bootable linux usb flash drive, then surf the net and watch videos using linux firefox for a few hours. If everything is perfect doing this then its also possible the issue is your hard drive.

    UNetbootin - Homepage and Downloads
      My Computer


 
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