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Windows 7: Windows 7 can't startup after windows updates

11 Jul 2017   #1
Lutka

Windows 7 Professional
 
 
Windows 7 can't startup after windows updates

So, My dad was asking me to fix his computer that had been adding files to the c drive by its self, I managed to fix the issue, it was some weird .cab files that were being added to the windows/temp folder. Now as I was finishing up on the computer I noticed that my dad hadn't updated the computer in at least a year. I even saw some windows updates all the way from back in 2012.

Told him to take care of those and left his house.

Now 2 hours later he calls me and tells me his computer is stuck on this: 1.jpg - Google Drive screen.

He can move his cursor but nothing does anything including the keyboard. He tried rebooting apparently. I can't access the computer myself right now, but I might be going back over there tomorrow to check up on it. Do you guys have any idea what this could be/how I could fix it? or even maybe something I could tell my not so tech savvy father to try?

Thanks


My System SpecsSystem Spec
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11 Jul 2017   #2
MSClin

Windows 7 Ultimate 32bit
 
 

Are you sure it's from the updates? I have all updates from Windows Update installed, but never encountered problem like this. You can try to start the computer in Safe Mode, updates can be uninstalled from there.
My System SpecsSystem Spec
11 Jul 2017   #3
Lutka

Windows 7 Professional
 
 

Yeah, that's one thing I'll make sure to check, thanks. Again, it'll have to wait until tomorrow. I'll get back to this you if I fix it.
My System SpecsSystem Spec
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11 Jul 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Lutka,

How did you fix the weird cab files problem, was it malware??

Take repair media with you, CD or USB, have a look at this tutorial

Repair Install - Windows 7 Help Forums

Roy
My System SpecsSystem Spec
11 Jul 2017   #5
Lutka

Windows 7 Professional
 
 

Right, so that's certainly one possibility, that deleting the cab files screwed something up. I looked up online some info about these .cab files and apparently they'd given other people trouble before as well. This is the thread I looked at: cab_xxxx files found in WINDOWSTEMP folder - Microsoft Community
My System SpecsSystem Spec
11 Jul 2017   #6
Megahertz07

Windows 7 HP 64
 
 

Welcome to the Forum

Please edit your profile with all your hardware specs.
Did you try to boot under Safe Mode?
Do you have any Win 7 installation disk?
To post an image don't use external links. Use the paper clip from the answer window then browse and upload.
My System SpecsSystem Spec
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 Windows 7 can't startup after windows updates




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