error box on startup

Hi everyone. when starting windows a error box pops up that says RDVD folder not exist! and I am unable to proceed into windows 7 screen. has anyone ever seen this have any idea what the problem is?

also should have mentioned I am on another computer trying to research a solution to the problem. I am unable to get windows 7 to load because of that error box. is it possible to download a fix to another computer and transfer over to the one affected? thanks for any help or suggestions

Can you tell me what you did before the error started to pop up? Do you tried something like System Restore, removing virus, etc.?

I actually had done nothing. this happened about 3 years ago. I went to bed one night and woke up to find the computer was off. I had just figured it had done an upgrade overnight and then signed off. so it has been several years since I have seen the windows screen. and everything I have tried hasn't worked. it will start to load windows and just as its done loading the error box comes up. thanks for the reply MS. I am clueless at this point

Well, a clean install of Windows with CD should fix this error. Thanks for getting back.

Ok thank you. how would I go about doing the clean install? do I have to buy and reinstall windows 7 software ?
thanks again for helping

Hi CF40INPA,

Are you by any chance running an Asus machine.
They had a problem whereby when system recovery was either set-up or used caused this error.

Have a look at this solution if so.
My Tech, My Life: Asus AI Recovery-Recovery Partition Does Not Exist (Solved)

can be accessed via safe mode

Roy

Hi Torch. yes this is an ASUS machine. the problem occured about 3 years ago. I will look into the info you sent. thanks

torchwood said:

Hi CF40INPA,

Are you by any chance running an Asus machine.
They had a problem whereby when system recovery was either set-up or used caused this error.

Have a look at this solution if so.
My Tech, My Life: Asus AI Recovery-Recovery Partition Does Not Exist (Solved)

can be accessed via safe mode

Roy

Sorry Torch, this was not for me I am not able to get to those screens since windows is unable to load. I did try using a repair OS system fixer ( a boot cd ) and that will not run either.